Update: This issue has been resolved with an updated EZproxy configuration stanza for HeritageQuest. No further action is required for libraries using NC LIVE Hosted Proxy or other NC LIVE authentication (library cards or passwords). Libraries managing local proxy servers should review Heritage Quest image loading (for example, check if census images are loading properly without error messages) and update their proxy stanza if necessary with the recommended stanza below. Some versions of EZproxy may not require an updated stanza.
Please see our proxy configuration page for all recommended stanzas for NC LIVE resources.
Images, such as census records, are not loading in Heritage Quest, when accessing the database remotely via proxy. On-site access through library IPs is not affected. The vendor is aware of the issue and we are working towards a resolution.
To report any access issues, please contact the NC LIVE help desk.