Service Alerts and News

Service Alert: Films on Demand Inaccessible

Posted on Tue, 01/10/2023 - 09:56

1/10/22- Films on Demand should be working normally now. 

Users accessing Films on Demand from the library or remotely may get an error page: "Uh Oh! Something Went Wrong"

We are in contact with Films on Demand support, and will let you know when we have updates. We apologize for any inconvenience this causes. 

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Resolved - SERVICE ALERT - Ferguson's Link Problem

Posted on Thu, 01/05/2023 - 15:10

Update 1/6/23 - Access to Ferguson's Career Guidance Center has been restored. 

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Some NC LIVE libraries are unable to access Ferguson's Career Guidance Center. They are redirected to a page titled "Available Products" with three links to Films on Demand collections.

We are in contact with Infobase about this issue and will update you when it is resolved.

Questions? Contact the NC LIVE help desk at help [at] nclive.org.

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SERVICE ALERT: Morningstar Access Denied

Posted on Tue, 01/03/2023 - 12:32

1.3.2022- This issue has been resolved. 

Users accessing Morningstar may get an "Access Denied" error message. We are in contact with Morningstar and will let you know when we have any updates. We apologize for any inconvenience this causes. 

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