Privacy Statement

NC LIVE provides you, as a user, access to a set of digital resources and services available to all North Carolina citizens through their local library. This privacy policy applies to electronic records of your personal information which is provided by you or your library to enable the use of the NC LIVE resources.

NC LIVE Commitment to Privacy

NC LIVE is committed to maintaining the confidentiality and security of your personal information related to your use of NC LIVE services. NC LIVE only requires you to provide personal information when that information is necessary to enable the NC LIVE service or staff to provide you with the requested service.

How Personal Information is Collected

When users visit our website, we may automatically collect information such as:

  • Domain, country, IP address
  • Browser, platform, resolution
  • Entrance-exit pages, referrals
  • Date, time
  • Search terms and search engines
  • URL accessed (i.e. the resource)

In order to obtain access to our resources when not inside a member library, we ask users to identify themselves and their library affiliation by logging into our systems. Information collected may include:

  • Library card number
  • Username
  • Email address

Users of the NC LIVE website will need to enable cookies. A cookie is a small file sent to the browser by a website each time that site is visited. Cookies are stored on the user’s computer and can potentially transmit personal information. Cookies are often used to remember information about preferences and pages visited. Users can refuse to accept cookies, can disable cookies, and remove cookies from their hard drives. Our servers use cookies solely to verify that a person is an authorized user in order to allow access to licensed resources. We do not share cookies information with external third parties, unless we are required by law to do so. Some third-party library vendors may use cookies for their sites.

How Personal Information is Protected

NC LIVE considers your user data (any of the information we collect listed above) to be confidential personal information. Access to your personal information which is maintained in the NC LIVE system is restricted by password control to authorized staff of NC LIVE.

The data we collect is used by NC LIVE to identify the library affiliation and eligibility of patrons to use NC LIVE resources. It may be anonymized and aggregated for reporting purposes.

NC LIVE may maintain user data for up to 60 days after the patron last accessed the system.

Most online databases available through NC LIVE are operated by third-party vendors through license agreements with NC LIVE and/or your library. We do not automatically transfer your personal information to these third-party vendors. However, third-party systems may request additional information from you in order to provide services to you. These systems are outside of NC LIVE’s control and are not covered by this privacy statement.

Requests for Personal Information

NC LIVE will not provide or disclose your personal information to any individuals or organizations other than staff of the member libraries performing their job duties, except as required by law.

Violations of Policies and Laws Prohibited are Not Protected

Users must comply with established institutional and library policies and with the law while using NC LIVE’s resources and services. Nothing in this statement prevents NC LIVE from performing its duties in relation to: compliance with and enforcement of established University or library rules or policies; compliance with legal obligations; protection of NC LIVE’s facilities, network and equipment from harm; or prevention of the use of the NC LIVE’s facilities and equipment for illegal purposes. If evidence would cause a reasonable person to believe that a violation of laws and/or established institutional or library policies has taken place in its facilities or operations, NC LIVE reserves the right to electronically monitor its public computers and network, and/or reveal a user’s identity to institutional authorities. Staff members are authorized to take immediate action to protect the security of data, facilities, computers, and the network.