Films on Demand videos inaccessible through NC LIVE's Summon search bar

January 25, 2019 Update:

This issue has been resolved. Films on Demand titles discovered in Summon now link to the correct film in the Films on Demand Platform.

Summon Libraries:

No action is needed, though please note Ex Libris migrated all NC LIVE libraries to a new database collection. The database title remains the same: Films on Demand & Access Video on Demand (NC Live only) with the database code changed from W4- to NCLKS. If you currently use Summon and still see the W4- database code, please contact the NC LIVE Help Desk


Films on Demand videos are currently inaccessible through NC LIVE's Summon search bar. 

In the meantime, please search for titles directly on the Films on Demand interface ( on Demand titles are displayed in the results from NC LIVE's search bar, but when the links are clicked they redirect to a Films on Demand login page that displays the following error message: "You attempted to access Films On Demand from an authenticated URL, however the IP address did not match what we have on file for your account. Please login wih your username and password or contact your library administrator for further assistance."

We are working with Ex Libris and Infobase support to resolve this issue. We will update this article as the issue is resolved. Please contact the NC LIVE Help Desk with any questions.