Training
Online Resources
Events
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People, Not Problems: Adapting the Person-Centered, Trauma-Informed Lens to the Library
Library staff encounter challenging situations regularly. Sometimes these situations are exacerbated by people’s trauma histories. We don't usually know their stories, but we can approach our patrons and our colleagues with a person-centered, trauma-informed (PCTI) lens. PCTI was developed by the Jewish Federations of North America in their services with Holocaust survivors, but it is a lens that can be used by anyone with any population.
In 2024-2025, Amanda Goldson worked with partners at Jewish Family Services of Charlotte to develop and present 6 training sessions about the PCTI principles to CML staff members. At the same time, Amanda put together a grant-funded, PCTI healing arts series for the public with local artists teaching a variety of media. In this webinar, Amanda will talk about the basics of PCTI and what was learned by adapting PCTI to library services and programs.
Learning Objectives:- Explain the six principles of person-centered, trauma-informed practices.
- Apply the principles to specific public library examples.
Presenter:
Amanda Goldson (she/her) is a librarian in adult services at the Charlotte Mecklenburg Library. She has over 16 years of library experience in a variety of environments where she has been focused on programming, information literacy instruction, and management. One of her passions is mental health in libraries.
Beyond the Books: Strengthening Public Library Support through Strategic Relationships
How can libraries build lasting support from government officials and community stakeholders?
In this session, Juli Moore, Director of Iredell County Public Library, will share how she has cultivated strong relationships through intentional communication, meaningful partnerships, and strategic grant work. She’ll also reflect on her leadership philosophy and how it has shaped her approach to collaboration, ultimately benefiting the library, the community, and its partners. Join us to gain practical tips and inspiration for building connections that make a lasting impact.
This webinar is part of NC LIVE's Demonstrating Your Library's Value Learning Series happening throughout the month of September. The full schedule of webinars is available on our website: https://www.nclive.org/demonstrating-your-librarys-value-series
Leveraging Library Data to Advocate Value
In an era of shrinking budgets, data is a powerful tool for demonstrating the value of libraries. While library staff collect valuable data on engagement, technology use, and program outcomes, many struggle to turn this into persuasive insights for decision-makers. Without a compelling narrative, even impactful library programs risk being overlooked or underfunded.
This session focuses on using data to advocate for libraries by highlighting their role in student achievement, digital literacy, and equitable access. Participants will explore strategies for collecting, analyzing, and presenting data through tools like Looker Studio and AI-driven analytics to create visual reports, dashboards, and infographics that resonate with stakeholders.Participants will learn how to:
Identify the most relevant data points aligned with institutional priorities
Use AI tools to streamline data collection and analysis
Develop visually engaging infographics to translate data into stories
Build interactive dashboards in Looker Studio
Craft data narratives connecting library services to student success and equity
The session also features real-world examples of data-driven advocacy that led to funding, administrative support, and new program development. Attendees will leave with practical strategies and tools to elevate their library’s visibility, secure investment, and align efforts with district priorities.
Join us to discover how data, paired with strategic storytelling and visuals, can transform library advocacy.