Service Alerts and News

Hoopla Consortia Migration- July 11, 2022

On Monday, July 11, 2022, hoopla will be launching their consortial program. This program will make it possible for libraries’ local hoopla content to integrate with NC LIVE’s hoopla content in the same account. Library users will no longer need two separate hoopla accounts. They will be able to see both NC LIVE hoopla content and their library’s hoopla content in the same account. 

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SERVICE ALERT: LearningExpress Library tests never load

4/29/22 update- This issue has been resolved. 

There is currently a service issue loading tests in LearningExpress Library and PrepSTEP. When users click on a test, they will get a spinning "loading" wheel that never loads. EBSCO is aware of this issue and is working on it. We will update you when we have more information. 

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SERVICE ALERT: Research Companion login screen

4/7/2022: This issue has been resolved.

We are receiving reports that users attempting to access ProQuest's Research Companion are getting a login screen. This is happening for both onsite and remote access. 

We are in touch with ProQuest about this issue and will update you when we have more information. 

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SERVICE ALERT: Credo Reference Offline

Update 3/25/22: The issue has been resolved. 

Update 3/23/22 11:30am: From Credo Tech Support: After a brief period of stability this morning, we are again experiencing degraded service on the Credo Reference and Source platforms. I apologize again for any inconvenience this may cause! We will send a follow-up email as soon as it is fully resolved.

Update 3/23/22, 10:00am: This issue has been resolved. 

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