Service Alerts and News

NC LIVE Collections in Alma Community Zone

The following NC LIVE Custom Collections are now available in the Alma Community Zone: 

NC LIVE Films on Demand Collection

CDI Collection ID: NCLKS

NC LIVE HomeGrown Collection

CDI Collection ID: BXBCN

NC LIVE Just For Kids Collection

CDI Collection ID: ZIYAQ

NC LIVE Catalog 

CDI Collection ID: SV-

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2023 ROI Reports Are Here

A white bar graph with one tall and one very short bar. Text on the left says "NC LVIE saved libraries $47,866,626 in 2023."


If you need the numbers on how much NC LIVE is saving your library, look no further: the 2023 Return on Investment (ROI) reports are here.

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UPDATE: Service Alert - Credo Reference Outage

Update: Credo Reference should be accessible again. If you are still encountering issues, please copy the URL and send it to help [at] (help[at]nclive[dot]org) for further assistance.

Users accessing Credo Reference may encounter an error where they are continually directed to a login page. Infobase is aware of this issue and working to resolve it. We will send out any updates we receive.

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SERVICE ALERT: HeritageQuest Census Search

Update 1/17: 

We've heard from ProQuest that this issue has been resolved. The US Census Search should now be functioning normally.

Please contact the NC LIVE Help Desk if you continue to experience issues. 

The US Census Search box in HeritageQuest is not functioning properly. After entering information to search, users may get an error message "We're sorry, this page is no longer available" or "Bad gateway, error code 502." 

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SERVICE ALERT: Ferguson's Career Guidance Center Inaccessible- Public Libraries

Update 1/9/2024:

All libraries should now have access to Ferguson's Career Guidance Center. We apologize for any inconvenience this outage caused. Please contact the NC LIVE Help Desk if you are still experiencing access issues. 


Ferguson's Career Guidance Center is currently inaccessible for public libraries. Users will get an "available products" screen instead of going to the resource homepage. We have reached out to Infobase about this issue and hope to have it resolved soon. Apologies for any inconvenience this causes. 

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