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Common Questions about NC LIVE

Passwords & Access

Passwords to NC LIVE are available to registered individual borrowers at public libraries, and faculty, staff, and students at participating academic institutions. Remote access is not available to corporate and other libraries that are not members of an NC LIVE community of interest.

Please contact your local library staff and they will be happy to help you access NC LIVE's resources from outside the library.

If you attend a college or university that uses a single login for verifying your identity, you should access the NC LIVE resources from your library's web site.

If it is outside library hours and you need reference assistance or materials, you may want to try NCknows, North Carolina's 24 hour library reference service.

Try all of the following:

  • Make sure that the library you choose from the drop-down box is the same library that gave you the password. Each library has its own password, so you must select the correct library.
  • If you are using a password, make sure that the password is current. The passwords change every summer, so check with the staff at your local library to verify that you are using the correct password.
  • If you have a username and password that you have been told to use for NC LIVE access, go to your library's homepage and use the links they provide. Some libraries have set up NC LIVE access so that students or patrons can use a username and password, but only the links found on your library's website will give you this option.

If you are still having difficulty, please contact the staff at your local library.

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See all questions about passwords and access


The easiest way to see if NC LIVE provides a specific journal, magazine or newspaper is to use our Search by Title feature.

Search by Title allows you to search by exact title or by keyword in a title to locate journals, magazines, and newspapers available in our collection.

NC LIVE has a lot of information available, but you do need to know a little bit about what you are trying to find in order to head to the right place.

If you are still narrowing your topic, you might try our search box on the homepage. Here you can enter just a few keywords and search the content of magazines, journals, newspapers, eBooks, and more! Use these search results to help you define your topic.

You can also try searching within one of these popular databases:
Academic Search Complete
MasterFile Complete
Literary Reference Center Plus
Business Source Complete

The staff at your library are happy to help you with your research. Contact your library for more information.

Staff at your library will be happy to assist you with obtaining a password, researching your topic or troubleshooting any technical issues.

If it is outside of library open hours and you need reference assistance or materials, you may want to try NCknows, North Carolina's 24 hour library reference service, using the link to the upper left of this page.

See all questions about using NC LIVE

Troubleshooting Problems

The videos are viewable from any computer running Flash Player version 9 or higher with an Internet connection of at least 175 Kbps.

The videos in the NC LIVE Media Collection have been created to stream in three formats: a lower bandwidth option (175 Kbps), a standard bandwidth option (400 Kbps), and a high bandwidth option (1MB).  

Once you have installed Flash Player version 9, no other hardware or software should be necessary to view the NC LIVE Video Collection.

NC LIVE recommends using the most recent version of one of these browsers:  Chrome, Firefox, IE (Internet Explorer) or Safari.

If you are not using the most recent version of one of these browsers, you may need to update it in order to access all of the resources in NC LIVE.

Learning Express Library requires individual user accounts; the first screen you will see when you access LEL has a login for a username and password, even from within the library building. It is easy to create your own account with just an email address and password.

LEL is an interactive resource that provides you with instant online scoring, records your customized analysis of your strengths and weaknesses, and makes personalized recommendations. If you do not finish the test in the allotted time, you have 30 days to complete the tests. All of your answers are saved in "My Account," which ensures complete privacy.

See all questions about troubleshooting

Have a problem to report?

Use the NC LIVE Help Desk Support Form to contact us.

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