Update: This issue has been resolved with an updated EZproxy configuration stanza for HeritageQuest. No further action is required for libraries using NC LIVE Hosted Proxy or other NC LIVE authentication (library cards or passwords). Libraries managing local proxy servers should review Heritage Quest image loading (for example, check if census images are loading properly without error messages) and update their proxy stanza if necessary with the recommended stanza below. Some versions of EZproxy may not require an updated stanza.
Updates and news
Update: This issue is now resolved. ProQuest should be fully accessible for local and remote patrons.
Remote access to ProQuest resources may be unavailable. Users may see an HTTP 500 error. Access from library IPs does not appear to be affected. The vendor is aware of the issue and investigating the problem.
Please send any resource access issues or questions to the NC LIVE Help Desk.
Update: access to vendors affected by the Amazon Web Services outage appears to be restored.
A national internet outage of Amazon Web Services is affecting access to ProQuest and may affect other NC LIVE vendors. ProQuest is aware of the issue but does not currently have an estimate for restoration of services.
Advice for Working with Vendors
Although librarians and vendors have shared a symbiotic relationship for as long as libraries have existed, there seems to be an unhealthy and unnecessary level of time and energy spent tussling with and complaining about vendors. Having worked on both sides of the library/vendor ecosystem, I wanted to try and share some perspectives learnt through experience. What follows are some best practices for working with vendors. These aren’t earth-shatteringly innovative, but I bring them to your attention because I have found them to be effective in maintaining positive, mutually beneficial relationships with vendors.