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Author’s Note:  Last week Serials Review published an article I wrote this spring about library consumer expectations, popular services in other industries, and the art of trendspotting.  The final version of that article can be found here: http://www.tandfonline.com/doi/full/10.1080/00987913.2016.1214521  If your library doesn’t subscribe to Serials Review, below is an earlier, draft version that I’m allowed to share.

Discovery from the Outside In

Editor’s Note:  I am pleased to share the NC LIVE blog spotlight with guest blogger Andrew Pace.  Andrew and I worked together at OCLC and, during that time, I was continually impressed by Andrew’s passion, focus, and tenacity in overcoming the inevitable obstacles associated with building a complex service for a complex market.  Andrew arrived at OCLC from NCSU and, in the post below, shares some of the formative lessons learned during his stint in North Carolina.  – Rob Ross

Performance Reviews:  The bad and the good

This is the third in a series of posts on how to build a great team.

The New Manager’s Survival Guide

This is the second in a series of posts on how to build a great team.

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