Need help?

Accessing NC LIVE

Passwords & library cards
Access from home & office
Usage statistics

Troubleshooting

Passwords & library cards
Article link didn't work
Check IP & browser settings
My video won't play

For Library Staff

NC LIVE Resources in Summon
Resource Custom URLs in Summon
Promotional materials
Vendor admin accounts
Personal accounts for resource use
Collections data for surveys
Usage statistics

NC LIVE Services

Summon FAQs
OENC FAQs
Hosted Proxy FAQs
Website Service FAQs

NC LIVE Resources

Ebook use limits
Transparent Language Mobile App
hoopla Username and Password
Resource mobile apps
HomeGrown Ebooks
LearningExpress Library Username

Ebooks

Downloading ebooks
Kindle
Ebook use limits
HomeGrown Ebooks

Videos

My video won't play
Films on Demand on Smart TV / Mobile
Performance rights for videos

Still need help?

Patrons

Library Staff