Need help?

Accessing NC LIVE

Passwords & library cards
Access from home & office
Usage statistics

Troubleshooting

Passwords & library cards
Article link didn't work
Check IP & browser settings
My video won't play

For Library Staff

NC LIVE Resources in Summon
Resource Custom URLs in Summon
Promotional materials
Personal accounts for resource use
Collections data for surveys
Vendor admin accounts
Usage statistics

NC LIVE Services

Summon FAQs
OENC FAQs
Hosted Proxy FAQs
Website Service FAQs

NC LIVE Resources

HomeGrown Ebooks
LearningExpress Library Username
Ebook use limits
Transparent Language Mobile App
hoopla Username and Password

Ebooks

Downloading ebooks
HomeGrown Ebooks
Kindle
Ebook use limits

Videos

Performance rights for videos
My video won't play

Still need help?

Patrons

Library Staff