SERVICE ALERT: Summon search results for Gale in Context: Biography videos

Summon search results for Gale in Context: Biography videos send users to an error message: "You do not have access to the requested document." This is for Gale in Context: Biography Summon database code IBG. 
 
We are working with Ex Libris and Gale on a solution, and will keep you updated. In the meantime, if a user encounters the error when searching in Summon, please send them directly to the database, since the videos work when accessed in Gale in Context: Biography directly.