Library Staff Resources

Posted by Service

Over the next few weeks, users may see a survey when they visit The purpose of the survey is to collect in-the-moment information about users' reasons for visiting the site. NC LIVE will use this information to enhance our understanding of user needs. The survey includes two questions and a comments field, and testing indicates it should take about 30 seconds to fill out. The survey will only appear on and will not affect users who access our resources directly through a local library or other website.

How will the survey work?

When a user first visits, they will see a box with the full version of the survey, as seen here:

Screenshot of with survey expanded

The box is fixed to the left of the screen, so the amount of overlap with the site will depend on the size of the monitor where it's viewed.

Posted by Service

***Update: As of 4:25 pm 3/3/14, this issue has been resolved and LearningExpress Library and Job & Career Accelerator should be functioning normally. If you encounter any issues, please contact the NC LIVE Help Desk.***

LearningExpress Library and Job & Career Accelerator are currently experiencing access issues that may result in slow loading, problems logging into or registering an account, and error messages. The vendor has been notified of these issues and is working to resolve them. NC LIVE staff will update this post when we receive more information or when the issues have been resolved.

Posted by Service

EBSCO has released a new "Research Starters" feature for EBSCO Discovery Service (EDS). Patrons using a search box to search will see these Research Starters at the top of the results list when they search for popular topics.  

Research Starter

An search results page for "monarch butterfly" includes a Research Starter

Posted by Service
NCKnows Chat

Preview of an EBSCOhost results page with an NCKnows embedded chat box in the lower right

NC LIVE currently partners with NCKnows, the statewide chat reference service, to offer an Ask-a-Librarian chat button on the homepage. Beginning the week of March 10th, an NCKnows Ask-a-Librarian chat box will also begin to appear on the results pages of NC LIVE-provided ProQuest and EBSCOhost resources. The chat box will allow patrons to get live help from a librarian without leaving their search.

Posted by Service

As part of the new LearningExpress Library interface, many new tests, tutorials and eBooks will be added on a rolling basis during 2014.  New content has also been added to each of LearningExpress Library’s Centers.  Additionally, in order to maintain this resource with the most up-to-date content, some obsolete practice exams and eBooks have been removed from LearningExpress Library.  A full list of these titles, as well as the list of new products being added to LearningExpress Library, can be found here.  NC LIVE will be updating the LearningExpress Library title lists on the website as soon as we receive complete information from LearningExpress. 

If you have any questions or concerns about this resource change, please contact the NC LIVE Help Desk.

Posted by Service

NC LIVE is pleased to announce an upcoming webinar series featuring the Morningstar Investment Research Center.

Morningstar Investment Research Center is a comprehensive online investing database that provides independent opinions and data on more than 30,000 stocks and mutual funds.  The webinar will provide you with an overview of the most popular features and the skills you need to make the most of this online investing database.

Visit the Train Station to see all available webinars, or use the links below sign up for one of their upcoming training sessions.

Thursday, February 20 at 4pm EST

Posted by Service

Dear Colleagues:

As you may know, NC LIVE has been working to put together an eBook project for some time, and we believe we've hit on something that will be of value to all NC LIVE libraries. The working title of this project is “Home Grown eBooks,” and it focuses on bringing both quality fiction and nonfiction content from North Carolina publishers (many of which are award winners!) together into one collection hosted by NC LIVE.

The main purpose of the project is to make local content (defined as “books published by a North Carolina publisher”) more accessible to all NC LIVE libraries at low prices. With this as our guide, the following bullet points highlight some specifics about the project.

Posted by Service

All NC LIVE member library staff are invited to register for NC LIVE resource webinars. These sessions are led by expert vendor trainers, and offer library staff the opportunity to get an in-depth overview of popular resources provided by NC LIVE. Register today by clicking in the links below. Visit the State Library Train Station website for the latest continuing education opportunities for library staff.

The New LearningExpress Library Platform: LearningExpress Library offers the practice tests, exercises, skill-building courses, eBooks, and information needed to achieve the results your patrons want—at school, at work, or in life. Join us for a live tour of our online resources. You will quickly learn how to navigate our website and educate patrons about the wealth of resources available to them.

Posted by Service

Update, 10:10 am: Access to the Wall Street Journal and HeritageQuest has been restored. If you encounter any issues with NC LIVE resources, please contact the NC LIVE Help Desk.


Update, 9:42 am: This service alert currently applies to all ProQuest resources, including HeritageQuest. We will provide more information as it becomes available. 


NC LIVE has had reports and can confirm that the Wall Street Journal database is currently experiencing technical issues. The technical staff at ProQuest have been notified of this problem and are working on a resolution. As we receive more information, we will update this blog post. Thank you and we apologize for any inconvenience this may cause.

-The NC LIVE Staff


Posted by Service

On February 15, 2014 ProQuest will be performing system maintenance. An eight hour (8) maintenance window will be required, lasting from Saturday, February 15th at 10pm through Sunday, February 16th at 6am.

During this time the following ProQuest resources will not be available via NC LIVE:

  • The Wall Street Journal
  • HeritageQuest

If you have any questions, please contact the NC LIVE Help Desk.