Library Staff Resources

Posted by Service

***Updated: 9/22/15 1:20pm  This issue has been resolved. Please report any access issues to the NC LIVE Help Desk.***

Morningstar Investment Center is experiencing connection and performance issues.

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Known issue: Morningstar Investment Center is having intermittent connection issues. Patrons may see an error similar to the following: "An error occurred on the server when processing the URL. Please contact the system administrator" or " Server Error in '/' Application. Runtime Error".

Morningstar has been notified and is currently working on the issue. Until the problem is resolved, patrons may click the "Refresh button" in their browser window to refresh the page. This should temporarily resolve the issue and provide users with access.

A workaround to this issue to is refresh the page after seeing the error. Refreshing the page will bring up the correct site. Morningstar is still working on a permanent fix.

Posted by Service

NC LIVE has received several reports of problems with the user registration process for OneClick Digital audiobooks. When users click on the "register" link, they see an error that begins "We are unable to identify you as a patron." 

Most of these errors have occurred when the resource is accessed by a remote patron via a locally managed proxy. However, a few libraries have also reported the error occurring when the "register" link is clicked within their library and on their campus.

We believe that the error is most likely to occur for libraries using OCLC hosted EZproxy, EZproxy version 6.0.8, and WAM proxies. If you encounter this error or receive a report of this error from a patron, please contact the NC LIVE Help Desk. We are working closely with the vendor to help them resolve this issue.


Posted by Service

Beginning on August 20th, users will see an improved version of the ProQuest research platform interface. This is the interface for many resources provided via NC LIVE, such as ABI-INFORM and ProQuest Central.

Posted by Service

This evening (Wednesday, August 12th) ProQuest will require a two-hour maintenance window to correct critical server errors. The system maintenance is scheduled to begin at 10 pm this evening and run until 12 am.

During this window, the following resources will not be available via NC LIVE:

  • All ProQuest research databases (ProQuest Central, ABI-INFORM, etc.)

Users will be re-directed to a web page explaining the scheduled maintenance. If you have any questions please contact the NC LIVE Help Desk.


Posted by Service

NC LIVE and Films on Demand have resolved an ongoing issue with Films on Demand persistent links.

Several member libraries reported problems with creating permanent links to individual Films on Demand titles, segments, and playlists. Persistent URLs sometimes changed based on whether a given user was remote or within the library and did not work for all users. NC LIVE and Films on Demand have corrected this issue, and these links will now work correctly regardless of user location.

Please see this Films on Demand support page or view this short video for more information about using persistent links.

Libraries who use a local proxy server to access NC LIVE resources should update their proxy config files to match the stanza below. Please ensure that the stanza matches exactly (with H and D entries rather than HJ or DJ):

Posted by Service
Rob Ross named new Executive Director of NC LIVE Effective September 14

TO: NC LIVE Communities of Interest

FROM: Kathy Winslow, Chair, NC LIVE Librarians Council and Nomination Committee

DATE: 6 August 2015

The NC LIVE Nomination Committee is very pleased to announce the appointment of Rob Ross as NC LIVE Executive Director, effective 14 September 2015.

Rob Ross joins NC LIVE from OCLC, a global library cooperative, where he most recently served in a leadership role as Director of Implementation Programs. At OCLC, Ross led the team responsible for working with member libraries of all types to successfully implement new technologies, redesign library workflows and measure ROI. He continuously engaged with libraries to identify their most pressing needs and create services to meet them. He also collaborated with libraries to tell their stories publicly at conferences and in publications.

Posted by Service

On Saturday, August 8, ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability of ProQuest resources. 

The system maintenance is scheduled to begin on Saturday, August 8th at 10:00 PM and run until Sunday, August 9th at 6:00 AM.

During this window, the following resources will not be available via NC LIVE:

  • All ProQuest research databases (ProQuest Central, ABI-INFORM, etc.)
  • All Chadwyck-Healey Poetry Collections
  • SIRS Knowledge Source databases

Users will be re-directed to a web page explaining the scheduled maintenance.

If you have any questions please contact the NC LIVE Help Desk.

Posted by Service

Natural Medicines is the most authoritative resource available on dietary supplements, natural medicines, and complementary, alternative, and integrative therapies. This resource is useful for patrons, students, and healthcare practitioners looking for evidence-based health information.

In this half-hour webinar, library staff can learn more about the resources and tools included in Natural Medicines including evidence-based ratings of supplements, interaction and adverse effects checkers, and much more.

Register here for any of these sessions:

Monday, August 17th: 10:30 am, 2 pm, 4 pm
Tuesday, August 18th: 10:30 am, 2 pm, 4 pm
Wednesday, August 19th: 10:30 am, 2 pm, 4 pm
Friday, August 21st: 9:30 am

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

On Friday, August 7th, Literature Resource Center will debut a more intuitive interface, similar to Gale’s InfoTrac platform. The new interface will include:

  • Workflow tools and features such as search assist functionality, mobile compatibility, topic finder, term frequency graphs, and interface translation
  • Basic and advanced search options, including searching by keyword, full text, named author, volume, named work, series name, and more
  • More intuitive searching with search history and multiple result list sort options

The new platform change will happen automatically, and no library action is required. 

On August 7th, NC LIVE will update the NC LIVE direct link for this resource to send users to Literature Resource Center directly, instead of the Gale Artemis platform. This will allow libraries to take advantage of the new platform, and reduce end user confusion.

Posted by Service

Please consider participating in the State Library continuing education survey. The results of the survey will be used to plan for library staff training and educational opportunities over the coming year, including NC LIVE-related workshops. Please distribute the survey to ALL staff and colleagues at your library. Thank you!

The State Library and its Continuing Education Advisory Committee (CEAC) invite you to participate in a new Continuing Education survey.  The purpose of this survey is to collect information that the CEAC will use to recommend a continuing education plan for 2015-2016.  Your responses will help us identify the most important topics and set training priorities for the coming year.  The survey is anonymous, quick, and open to everyone in the NC library community!