Library Staff Resources

Posted by Service

***Update 3:25pm 1/31/2014: this issue has been resolved, and Mergent Intellect is fuctioning normally. If you encounter any problems accessing resources, please contact the NC LIVE Help Desk.***

Mergent Intellect is currently experiencing access issues. When a user clicks on the Intellect link, the resource website does not load, and the user is left on the NC LIVE transition page. Mergent technical staff been notified of this issue and are working to resolve it. NC LIVE will update this post when we confirm that the issue has been resolved.

Posted by Service

Please see below for a review of recent changes to LearningExpress Library, and an important change coming to Job & Career Accelerator.

Current Access to LearningExpress Library via NC LIVE

The LearningExpress Library product has recently moved to a new platform, called LearningExpress Library 3.0. NC LIVE currently gives patrons access to both platforms. Because patron accounts cannot be transferred from the old platform to the new platform, all patrons must create a new account on the new platform. NC LIVE will provide access to the old platform until February 10th, 2014 to allow patrons to make the transition.

Posted by Service

NC LIVE has been notified that the Gale InfoTrac Newsstand content server will be undergoing maintenance from 8:30 p.m. on Thursday, January 30th through Monday, February 3rd.

During this time, InfoTrac Newsstand will function normally and be available to users. However, new issues of periodicals, such as the New York Times, will not be added during the maintenance time frame. Missing content will be added when the server is back online.

If you have any questions please contact the NC LIVE Help Desk.

Posted by Service

In late 2013, OCLC's ArchiveGrid changed from a paid subscription-based resource to a free resource. Because of this change, when users click on the NC LIVE direct link to ArchiveGrid they will now see the NC LIVE free resource message: “NC LIVE will now forward you to the requested resource.  This destination is not maintained by NC LIVE.  It has been selected as a complement to information sources provided by NC LIVE.” The ArchiveGrid link will still appear on, and direct links to ArchiveGrid will still function normally.

Additionally, the North Carolina Community Newspapers Index is no longer available.  The links to this free resource have been removed from

If you have any questions about these changes, please contact the NC LIVE Help Desk.

Posted by Service

**UPDATE 4:30pm 1/14/2014:  Access to Auto Repair Reference Center has been restored.**

The NC LIVE Help Desk has received reports of issues with access to content within the Auto Repair Reference Center database. These issues have been reported to the vendor and we will post more information here as soon as possible. 

Thank you and we apologize for any inconvenience this may cause,

The NC LIVE staff

Posted by Service

Industry profiles from First Research are now available in Mergent Intellect. These profiles cover hundreds of industries in over a thousand industry segments. 

The industry profiles can be found by clicking on the "First Research" link at the top of the Intellect homepage. They can also be accessed through links in the SIC or NAICS codes within each company listing in Intellect.

Mergent Intellect

The First Research Reports can be accessed from the top of the page, or by clicking the NAICS or SIC codes found under "Industry Details" for each company listing.

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

***Update*** As of 3:30pm today, 1/1/2014, this issue has been resolved, and all NC LIVE resources are working normally. If you encounter any problems accessing resources, please contact the NC LIVE Help Desk.

NC LIVE is experiencing a technical issue. When users select any NC LIVE resource, they see a message indicating that this NC LIVE resource is no longer available. We apologize for the inconvenience caused by this issue, and NC LIVE is working to correct the problem as quickly as possible. This post will be updated when the issue is resolved.

Posted by Service
Winter Hours

Happy Holidays and Happy New Year from NC LIVE!

NC LIVE is based at NC State University Libraries. NC State University is closed from December 24th-January 1st. The NC LIVE Help Desk will have limited hours on December 26th, 27th, and 30th to assist member library staff who encounter technical issues.

Posted by Service
InfoTrac Newsstand

NC LIVE is happy to announce that Gale InfoTrac Newsstand is now available to all member libraries.

Posted by Service

Be the first in your library to learn more about NC LIVE's two newest resources: Gale InfoTrac Newsstand and Mergent Intellect!

Mergent Intellect

Mergent Intellect webinars for NC LIVE staff: learn about the features of the full version if Intellect, coming to NC LIVE member libraries beginning January 1, 2014: