Library Staff Resources

Posted by Service

Beginning in January 2015, Sage Publishing changed the way statistics are reported for usage of CQ Researcher and CQ Weekly. This change has caused several issues that prevent the collection and processing of consortial usage data.

NC LIVE staff have been working with Sage since January to remedy this issue and resume collection of usage data for our member libraries. During this time CQ products have been marked as "missing" on the NC LIVE usage reports.

While we have escalated our support issue with Sage, we have also temporarily removed CQ Researcher and CQ Weekly from library usage reports for February 2015 and later, until the data issue can be resolved. Once the issue is resolved we will be able to add data for all of the months when it was previously unavailable.

Please be assured that we are working with Sage, and will update the usage reports and notify libraries once we are able to resume processing data for these resources.

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

Usage statistics for HeritageQuest are currently inaccurate for March 2015. ProQuest reports that the move to the platform has affected their data collection for some subscribers. The data will be updated when corrected figures are available.

Posted by Service

****UPDATE: As of 4/23/2015 11:30am this iss ue has been resolved. Please report any access issue to the NC LIVE Help Desk.****

Posted by Service

InfoTrac Newsstand results included in Summon searches

The previously identified issue with InfoTrac Newsstand results and Summon searches has been resolved. Incorrect titles are no longer appearing for this resource, and InfoTrac Newsstand results are again included in searches on

Additional known issues

There are currently three known issues in Summon-powered search boxes, which NC LIVE and ProQuest staff are working to resolve:

Posted by Service

****UPDATE: As of 12:24pm this iss ue has been resolved. Please report any access issue to the NC LIVE Help Desk.****

ProQuest is currently experiencing widespread access issues. Users are unable to access databases on the ProQuest Academic Platform, including ProQuest Central and other ProQuest research databases. Proquest is working to resolve this issue as soon as possible. This message will be updated as more information becomes available. We apologize for the inconvenience to library staff and patrons.

Posted by Service

A direct link to OneSource is now available. This resource has previously only been accessible through the ReferenceUSA interface, and the resource will continue to be linked within ReferenceUSA.

The direct link for OneSource is:

No change to local proxy servers is required as the OnceSource URL information is included in the ReferenceUSA proxy configuration stanza. All NC LIVE proxy information can be found here:

About OneSource

Posted by Service

Register Today for NC LIVE Basics from the State Library of NC

Registration is open for the NEW NC LIVE Basics workshop, a free full-day workshop offered by the State Library of NC. This new, hands-on workshop is for NC library staff who want to learn about NC LIVE resources and search strategies likely to meet the needs of your library staff and users. The workshop will cover new ProQuest resources, Gale Literature Resource Center, Reference USA, Films on Demand and much more!

Seats are limited but space is still available at the following locations:

March 30 – Randolph Community College, Asheboro

April 6 – Cape Fear Community College, Wilmington

April 17 – Hickory Grove Branch Library, Charlotte

April 21 – Shepard-Pruden Memorial Library, Edenton

Posted by Service
Surry Community College Library eBooks Widget

LibraryThing For Libraries (LTFL) lets you create free, interactive book display widgets to showcase your library's ebook and physical book collections. These widgets can be embedded on a library website or LibGuide, and are completely customizable. This service is provided through NC LIVE's ProQuest subscription and supported by LibraryThing For Libraries staff members.

All NC LIVE member libraries have access to a LTFL account with all ebrary Academic Library Complete titles pre-loaded. You can easily add ebrary Public Library Complete and e-Libro titles, as well as your library's local holdings. 

To get started creating book display widgets for your library:

1)  Set up an ebrary account with your email address, and request admin privileges by contacting the NC LIVE Help Desk.

Posted by Service

Some users and libraries have reported a variety of issues within the results generated by Summon search boxes on Some of these issues include journal titles that are listed as being full text but do not allow access to full-text results; journal results appearing in ebook searches; and results indicating that InfoTrac Newsstand contains titles that are not in fact part of that collection.

Posted by Service

On Sunday, March 8, 2015, NC LIVE proxy servers will be temporarily off-line for regular, scheduled maintenance from 7:00-7:30am.  Library users will be unable to log in to NC LIVE resources via our login page during this brief window.

If you have any questions, please contact the NC LIVE Help Desk.