Library Staff Resources

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Winter Hours

Happy Holidays and Happy New Year from NC LIVE!

NC LIVE is based at NC State University Libraries. NC State University is closed from December 24th-January 1st. The NC LIVE Help Desk will have limited hours on December 26th, 27th, and 30th to assist member library staff who encounter technical issues.

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InfoTrac Newsstand

NC LIVE is happy to announce that Gale InfoTrac Newsstand is now available to all member libraries.

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Be the first in your library to learn more about NC LIVE's two newest resources: Gale InfoTrac Newsstand and Mergent Intellect!

Mergent Intellect

Mergent Intellect webinars for NC LIVE staff: learn about the features of the full version if Intellect, coming to NC LIVE member libraries beginning January 1, 2014:

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Are you interested in learning more about data-driven decision-making in libraries? In April 2012, NC LIVE began a benchmarking study of electronic resource usage among member libraries. On Wednesday, December 11th from 3:00-4:00 PM NC LIVE staff will be presenting on the project for the Library Journal webinar "The Evolution of Usage: Analyzing and Benchmarking Use," a part of the "Data-Driven Academic Libraries" webcast series.

You can register for the free webinar to watch live on Wednesday, or to receive access to the archived webinar for on-demand viewing at your convenience.

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NC LIVE experienced a technical issue in a mail handler update performed at 10:00am today. This issue has since been resolved. This issue may have disrupted messages to, or submitted through the NC LIVE Help Desk form between 10:00am and 1:15pm today (Tuesday, December 3rd).

If you submitted a Help Desk form or sent an email to or between 10:00am and 1:15pm today, please re-send the message or call the NC LIVE Help Desk at 919-513-0451. We apologize for the inconvenience. 


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NC LIVE Thanksgiving Hours

NC LIVE will be closed Thursday, November 28 and Friday, November 29 for the Thanksgiving holiday.

Happy Thanksgiving!

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At its recent meeting on November 15, 2013, the NC LIVE Librarians Council voted to approve recommendations of our Resources Advisory Committee to make a few changes to the content line-up.  As of January 1, 2014, the consortium will be offering Gale's Infotrac Newsstand and Mergent's Intellect products.

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Beginning in August 2013, NC LIVE usage reports may show large increases for Searches and Sessions among libraries that use the NC LIVE website.  These increases are related to the new search boxes on, which are powered by EBSCO Discovery Service (EDS).  NC LIVE started using the EDS search boxes in late July 2013.  When discovery services are implemented, usage reports often show an increase in Searches and Sessions because many resources are being automatically searched each time the search box is used.  If you have any questions about your library’s usage reports, please contact the NC LIVE Help Desk.

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eBook Return

Downloaded eBooks borrowed from the eBooks on EBSCOhost collection can now be returned before the checkout period has expired. Returning early will make the eBook available to other users. Patrons can return the eBooks within the same software they used to download the eBook-- Adobe Digital Editions or the Bluefire Reader app.

The directions for returning eBooks can be found in this FAQ, and are included below.

To return an eBook from Adobe Digital Editions 2.0 before the checkout period has expired:

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On November 15, 2013, EBSCO is scheduled to complete the final phase of a systems upgrade that will result in changes to the domain name for some areas of EBSCOhost. The intent is to provide additional access points to improve response times for EBSCOhost users. EBSCO has distributed their recommended settings and libraries using proxy servers should update their settings accordingly.

For libraries using EZproxy, please check to ensure that your settings match those outlined here for EBSCO:

If your library uses a proxy authentication method other than EZproxy, please check with your local IT department or proxy provider to ensure that the recommended settings are in place.

Libraries using proxy servers may also need to check with local IT departments to ensure that recommended settings are in place for firewalls, IPs and ports as outlined, here: