Library Staff Resources

Posted by Service

The NC LIVE staff would like to thank you for your comments and questions over the past several days with regard to resource selection. To help answer some of the commonly asked questions we have received, the NC LIVE staff have compiled several web pages designed to provide up-to-date information with regard to resource selection and implementation.

Resource Selection & Implementation Information

Several highlights include:

We will continue to update these pages daily as we finalize our implementation plan and as we receive more information from our vendor partners.

Posted by Service

A Memo from NC LIVE Executive Director Tim Rogers

Download the PDF version

As you may know, NC LIVE provides content to the libraries across the state on three-year contracts. This enables us to lock in pricing for multiple years while also providing a consistent set of resources. We are approaching the end of our existing contract period, which means that the NC LIVE Resources Advisory Committee (RAC) and Librarians Council have been hard at work putting together the resource line-up for the next three years. This memo will serve as our first official notification of the NC LIVE purchasing decisions that will begin January 1, 2015 and run through December 31, 2017.

Posted by Service

On June 14, 2014 ProQuest will be performing system maintenance. An eight (8) hour maintenance window will be required, lasting from Saturday, June 14th at 10pm through Sunday, June 15th at 6am.

During this time the following ProQuest resources will not be available via NC LIVE:

  •     The Wall Street Journal
  •     HeritageQuest

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

As of May 22, 2014, usage data for the Recorded Books OneClick Digital platform has been corrected for all member libraries for the period August 2013 through April 2014 on the NC LIVE Usage Reports.

Earlier in 2014, NC LIVE member libraries reported large increases in their monthly usage data for the OneClick Digital platform, and NC LIVE staff determined that Recorded Books had made a change to their usage data reports in August 2013 which was causing this apparent increase.  NC LIVE contacted Recorded Books to investigate possible solutions, and in May 2014, Recorded Books modified their reports from August 2013 onward to be consistent with their previous reporting system.

If you have any questions about this or other usage data issues, please contact the NC LIVE Help Desk.

***UPDATE: Additional Details about NC LIVE and Recorded Books***

Posted by Service

On Friday, May 30th, 2014, EBSCOhost databases and services may be intermittently unavailable while EBSCO performs network upgrades. The two hour service window is scheduled to begin at 9:00 PM EDT and end at 11:00 PM EDT. Patrons may experience intermittent access to EBSCOhost products and services for the duration of the service window.

The following NC LIVE resources are on the EBSCOhost platform and could experience intermittent access during the service window:

Posted by Service

New MARC records for LearningExpress Library eBooks are now available on the NC LIVE MARC Records page. Please note that, as with previous LearningExpress Library MARC records, these new records do not link directly to the selected item but rather to a list of all available eBooks in the LearningExpress Library collection. This vendor plans to provide records with direct links to individual eBooks by the end of 2014.

Libraries that added previous LearningExpress MARC records to their local systems should remove those records, as they link to a previous version of LearningExpress Library that will no longer be available beginning in June 2014.

Please contact the NC LIVE Help Desk if you have any questions.

Posted by Service

OCLC has announced a new suite of services called WorldCat Discovery Services. This new suite will eventually replace the FirstSearch service currently licensed by NC LIVE.

NC LIVE is working with OCLC to develop a transition plan for NC LIVE libraries. NC LIVE will not be transitioning member libraries to the new platform before the end of the calendar year. However, libraries who would like to transition earlier are welcome to use this form to contact OCLC and begin the process. NC LIVE libraries who also subscribe to WMS or WorldCat Local can also use the form to join the beta to test additional functionality for WorldCat Discovery.

Posted by Service
Novelist New Features

Novelist Plus and Novelist K-8 Plus have a streamlined new look and some new features, including:

  • Listener's Advisory with more than 30,000 audiobook titles added to NoveList Plus, along with listen-alike recommendations, sound samples, and reviews.
  • New Menus including  a new section called Professional Toolbox especially for librarians looking for readers’ advisory help.
  • Improved Autocomplete means users start typing part of a title or author name and suggested matches are instantly suggested -- regardless of where the word appears in the results.
Posted by Service

This morning, NC LIVE received reports of libraries having issues accessing Mergent's First Research industry reports within the Mergent Intellect interface from off-campus/outside of the library. The vendor implemented several new servers which impacted the way First Research was being proxied. After talking with Mergent's technical support staff, NC LIVE staff identified several changes that needed to be made to proxy configurations.

If your library uses the NC LIVE password/authentication, you do not need to make any changes - NC LIVE has already made them for you.

If your library uses its own local method of authentication (e.g., OCLC EZproxy) for your NC LIVE resources, please work with the staff at your library to ensure that the following settings are in place for Mergent Intellect:

## Mergent
T Mergent

All NC LIVE proxy settings are available, here:

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

*************Update: Thursday, 4/17/14*******************

Session timeout issue resolved

Mergent technical staff have made some changes to their server configuration to fix the issues some libraries experienced when logging in as a remote user of Mergent Intellect. Users should no longer see a "Session Got Expired" message when filtering on a list of results. If you continue to have any issues using Intellect, please contact the NC LIVE Help Desk.