Library Staff Resources

Posted by Service
eBook Return

Downloaded eBooks borrowed from the eBooks on EBSCOhost collection can now be returned before the checkout period has expired. Returning early will make the eBook available to other users. Patrons can return the eBooks within the same software they used to download the eBook-- Adobe Digital Editions or the Bluefire Reader app.

The directions for returning eBooks can be found in this FAQ, and are included below.

To return an eBook from Adobe Digital Editions 2.0 before the checkout period has expired:

Posted by Service

On November 15, 2013, EBSCO is scheduled to complete the final phase of a systems upgrade that will result in changes to the domain name for some areas of EBSCOhost. The intent is to provide additional access points to improve response times for EBSCOhost users. EBSCO has distributed their recommended settings and libraries using proxy servers should update their settings accordingly.

For libraries using EZproxy, please check to ensure that your settings match those outlined here for EBSCO: http://nclive.org/librarystaff/proxyinfo

If your library uses a proxy authentication method other than EZproxy, please check with your local IT department or proxy provider to ensure that the recommended settings are in place.

Libraries using proxy servers may also need to check with local IT departments to ensure that recommended settings are in place for firewalls, IPs and ports as outlined, here: http://support.ebsco.com/knowledge_base/detail.php?id=966

Posted by Service

***Update: 10/24/13, 4:50 pm - The CQ Researcher issue now appears to have been corrected. If you continue to experience any issues accessing CQ Researcher, please try clearing your browser's cookies and cache and refreshing the page. If you continue to experience issues, please contact the NC LIVE Help Desk.***

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NC LIVE has received reports from multiple libraries that the CQ Researcher database is currently unavailable. This issue appears to be a technical issue originating from CQ, and has been reported to their technical support staff. As soon as NC LIVE staff receive any additional information, it will be posted here.

We apologize for any inconvenience that this may cause.

Thank you,

The NC LIVE Staff

Posted by Service
NC LIVE staff at NCLA

Last week, NC LIVE was proud to participate in the 2013 North Carolina Library Association Biennial Conference as a platinum-level sponsor, making activities like the Conference Vendor Reception possible. The NC LIVE staff could be spotted at the conference throughout the week, serving as program presenters and working at the NC LIVE conference booth to provide library staff with NC LIVE-branded giveaways, like tote bags, USB drives, notepads and mousepads.

Did you miss the conference or any of the NC LIVE presentations? You can find them all here, available for download.

(Pictured right: Jill, Sarah, Tim, Nitin, Heather, and Emily)

Posted by Service

NC LIVE would like to pass along the following continuing education survey on behalf of the State Library as they plan for library staff training and educational opportunities over the coming year. Please share this important information with ALL staff and colleagues at your library.

The State Library Continuing Education Survey is now available! This is your chance to tell the State Library Continuing Education Advisory Committee what kind of continuing education opportunities will be most important to library staff in 2014-2015. Take the Continuing Education Survey today!

The State Library wants to hear from staff at all levels, working in all types of libraries. Don't miss this chance to make your voice heard--the survey is open until Friday, November 1, 2013.

Posted by Service

NC LIVE has been notified that on, or after, 29 October 2013, EBSCO is releasing several updates and enhancements to the overall look of the Search, Search Results, and Detailed Record pages within EBSCOhost. These updates will provide a more visually appealing and intuitive interface for users and are a part of EBSCO's continued efforts to improve the EBSCO search experience based on customer feedback and requests.

Posted by Service

The Open Library site is intermittently returning a “500 server error” message.  Open Library is aware of the problem and is working to resolve it.  If you see this error message, try waiting several minutes and then accessing the site again.  If you continue to experience difficulty, please contact the NC LIVE Help Desk.

Thank you,

The NC LIVE Staff 

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Posted by Service

NC LIVE's report of full text usage of the Wall Street Journal database between April 2012 and February 2013 contains errors for certain member libraries.  Several weeks ago, NC LIVE staff members began investigating what appeared to be a decrease in full text usage of the Wall Street Journal database.  We discovered that ProQuest had been reporting zero full text usage between April 2012 and February 2013 for a small number of NC LIVE member libraries, including:

Posted by Service
The NC LIVE staff have recently received information that Gale Resources are currently experiencing issues which may cause some disruption to your users as they attempt to access products, such as the Gale Virtual Reference Library. Gale's engineers are currently working on resolving these issues as quickly as possible, and NC LIVE staff will pass along more information as soon as this has been resolved.

We apologize for any inconvenience this may cause. If you have any questions, please contact the NC LIVE Help Desk
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Posted by Service

NC LIVE member libraries can now download MARC records for all titles in the NC LIVE Video Collection.  With the addition of 150 new MARC records, libraries can make this entire collection available through their local library catalogs.  The new MARC records cover familiar public television programs, such as the Eyes on the Prize series and several episodes of NOVA.  The records also cover North Carolina-specific content, including videos from the Save Our Wilkes County History documentary series and historic videos from the State Archives of North Carolina.

Download only the NEW records