Library Staff Resources

Posted by Service

On Friday, May 30th, 2014, EBSCOhost databases and services may be intermittently unavailable while EBSCO performs network upgrades. The two hour service window is scheduled to begin at 9:00 PM EDT and end at 11:00 PM EDT. Patrons may experience intermittent access to EBSCOhost products and services for the duration of the service window.

The following NC LIVE resources are on the EBSCOhost platform and could experience intermittent access during the service window:

Posted by Service

New MARC records for LearningExpress Library eBooks are now available on the NC LIVE MARC Records page. Please note that, as with previous LearningExpress Library MARC records, these new records do not link directly to the selected item but rather to a list of all available eBooks in the LearningExpress Library collection. This vendor plans to provide records with direct links to individual eBooks by the end of 2014.

Libraries that added previous LearningExpress MARC records to their local systems should remove those records, as they link to a previous version of LearningExpress Library that will no longer be available beginning in June 2014.

Please contact the NC LIVE Help Desk if you have any questions.

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Posted by Service

OCLC has announced a new suite of services called WorldCat Discovery Services. This new suite will eventually replace the FirstSearch service currently licensed by NC LIVE.

NC LIVE is working with OCLC to develop a transition plan for NC LIVE libraries. NC LIVE will not be transitioning member libraries to the new platform before the end of the calendar year. However, libraries who would like to transition earlier are welcome to use this form to contact OCLC and begin the process. NC LIVE libraries who also subscribe to WMS or WorldCat Local can also use the form to join the beta to test additional functionality for WorldCat Discovery.

Posted by Service
Novelist New Features

Novelist Plus and Novelist K-8 Plus have a streamlined new look and some new features, including:

  • Listener's Advisory with more than 30,000 audiobook titles added to NoveList Plus, along with listen-alike recommendations, sound samples, and reviews.
  • New Menus including  a new section called Professional Toolbox especially for librarians looking for readers’ advisory help.
  • Improved Autocomplete means users start typing part of a title or author name and suggested matches are instantly suggested -- regardless of where the word appears in the results.
Posted by Service

This morning, NC LIVE received reports of libraries having issues accessing Mergent's First Research industry reports within the Mergent Intellect interface from off-campus/outside of the library. The vendor implemented several new servers which impacted the way First Research was being proxied. After talking with Mergent's technical support staff, NC LIVE staff identified several changes that needed to be made to proxy configurations.

If your library uses the NC LIVE password/authentication, you do not need to make any changes - NC LIVE has already made them for you.

If your library uses its own local method of authentication (e.g., OCLC EZproxy) for your NC LIVE resources, please work with the staff at your library to ensure that the following settings are in place for Mergent Intellect:

## Mergent
T Mergent
URL http://www.mergentintellect.com
URL http://mergent.firstresearch-learn.com
DJ mergentintellect.com
DJ firstresearch-learn.com

All NC LIVE proxy settings are available, here: http://nclive.org/librarystaff/proxyinfo

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

*************Update: Thursday, 4/17/14*******************

Session timeout issue resolved

Mergent technical staff have made some changes to their server configuration to fix the issues some libraries experienced when logging in as a remote user of Mergent Intellect. Users should no longer see a "Session Got Expired" message when filtering on a list of results. If you continue to have any issues using Intellect, please contact the NC LIVE Help Desk.

*************************************************************

Posted by Service

This morning NC LIVE rolled out an update to the scripts that handle the way users are passed from NC LIVE on to EBSCO databases. The previous issues experienced by some libraries when linking to EBSCO databases has been addressed. Users should not see any change in their experience using NC LIVE resources as a result of this update. If library staff or patrons report any issues accessing or using NC LIVE resources, please contact the Help Desk.

Posted by Service

A number of libraries have recently received communication from OCLC regarding the availability of the new OCLC WorldCat Discovery Service.

NC LIVE is in the process of evaluating this new tool, and working with OCLC to determine how and when library accounts will be transitioned. FirstSearch will continue to be available in its current form via NC LIVE without any changes through the remainder of 2014. For libraries interested in making the transition ahead of NC LIVE, please contact your OCLC representative. We will provide more information as it becomes available.

If you have any questions, please don't hesitate to contact the NC LIVE Help Desk.

Thank you, 

The NC LIVE Staff

Posted by Service

Yesterday, NC LIVE rolled out an update to the scripts that handle the way users are passed from NC LIVE on to EBSCO databases. After implementing that change, a number of libraries reported issues with linking to some EBSCO databases.

In investigating the cause of these issues, we found that all impacted libraries were using direct database links that had an incorrect URL syntax. Libraries reporting this issue are all using URLs that included an extra "/" within the link. After further investigation, we found that an NC LIVE email communication from December 2011 utilized the improper URL syntax, and we believe this is likely the reason some libraries were using these URLs. We apologize for any inconvenience this may have caused.

Incorrect NC LIVE link syntax: http://www.nclive.org/cgi-bin/nclsm/?rsrc=270 [slash ("/") added before ?rsrc=270]

Correct NC LIVE link syntax: http://www.nclive.org/cgi-bin/nclsm?rsrc=270 [no slash before ?rsrc=270]

Posted by Service

On Friday, March 28th, 2014, EBSCOhost databases and services may be intermittently unavailable while EBSCO performs network upgrades. The service window is scheduled to begin at 9:00 PM EDT and end at 11:00 PM EDT. Patrons may experience intermittent access to EBSCOhost products and services for the duration of the service window.

The following NC LIVE resources are on the EBSCOhost platform and could experience intermittent access during this maintenance window: