Library Staff Resources

Posted by Service

NC LIVE experienced a technical issue in a mail handler update performed at 10:00am today. This issue has since been resolved. This issue may have disrupted messages to, or submitted through the NC LIVE Help Desk form between 10:00am and 1:15pm today (Tuesday, December 3rd).

If you submitted a Help Desk form or sent an email to or between 10:00am and 1:15pm today, please re-send the message or call the NC LIVE Help Desk at 919-513-0451. We apologize for the inconvenience. 


Posted by Service
NC LIVE Thanksgiving Hours

NC LIVE will be closed Thursday, November 28 and Friday, November 29 for the Thanksgiving holiday.

Happy Thanksgiving!

Posted by Service

At its recent meeting on November 15, 2013, the NC LIVE Librarians Council voted to approve recommendations of our Resources Advisory Committee to make a few changes to the content line-up.  As of January 1, 2014, the consortium will be offering Gale's Infotrac Newsstand and Mergent's Intellect products.

Posted by Service

Beginning in August 2013, NC LIVE usage reports may show large increases for Searches and Sessions among libraries that use the NC LIVE website.  These increases are related to the new search boxes on, which are powered by EBSCO Discovery Service (EDS).  NC LIVE started using the EDS search boxes in late July 2013.  When discovery services are implemented, usage reports often show an increase in Searches and Sessions because many resources are being automatically searched each time the search box is used.  If you have any questions about your library’s usage reports, please contact the NC LIVE Help Desk.

Posted by Service
eBook Return

Downloaded eBooks borrowed from the eBooks on EBSCOhost collection can now be returned before the checkout period has expired. Returning early will make the eBook available to other users. Patrons can return the eBooks within the same software they used to download the eBook-- Adobe Digital Editions or the Bluefire Reader app.

The directions for returning eBooks can be found in this FAQ, and are included below.

To return an eBook from Adobe Digital Editions 2.0 before the checkout period has expired:

Posted by Service

On November 15, 2013, EBSCO is scheduled to complete the final phase of a systems upgrade that will result in changes to the domain name for some areas of EBSCOhost. The intent is to provide additional access points to improve response times for EBSCOhost users. EBSCO has distributed their recommended settings and libraries using proxy servers should update their settings accordingly.

For libraries using EZproxy, please check to ensure that your settings match those outlined here for EBSCO:

If your library uses a proxy authentication method other than EZproxy, please check with your local IT department or proxy provider to ensure that the recommended settings are in place.

Libraries using proxy servers may also need to check with local IT departments to ensure that recommended settings are in place for firewalls, IPs and ports as outlined, here:

Posted by Service

***Update: 10/24/13, 4:50 pm - The CQ Researcher issue now appears to have been corrected. If you continue to experience any issues accessing CQ Researcher, please try clearing your browser's cookies and cache and refreshing the page. If you continue to experience issues, please contact the NC LIVE Help Desk.***


NC LIVE has received reports from multiple libraries that the CQ Researcher database is currently unavailable. This issue appears to be a technical issue originating from CQ, and has been reported to their technical support staff. As soon as NC LIVE staff receive any additional information, it will be posted here.

We apologize for any inconvenience that this may cause.

Thank you,

The NC LIVE Staff

Posted by Service
NC LIVE staff at NCLA

Last week, NC LIVE was proud to participate in the 2013 North Carolina Library Association Biennial Conference as a platinum-level sponsor, making activities like the Conference Vendor Reception possible. The NC LIVE staff could be spotted at the conference throughout the week, serving as program presenters and working at the NC LIVE conference booth to provide library staff with NC LIVE-branded giveaways, like tote bags, USB drives, notepads and mousepads.

Did you miss the conference or any of the NC LIVE presentations? You can find them all here, available for download.

(Pictured right: Jill, Sarah, Tim, Nitin, Heather, and Emily)

Posted by Service

NC LIVE would like to pass along the following continuing education survey on behalf of the State Library as they plan for library staff training and educational opportunities over the coming year. Please share this important information with ALL staff and colleagues at your library.

The State Library Continuing Education Survey is now available! This is your chance to tell the State Library Continuing Education Advisory Committee what kind of continuing education opportunities will be most important to library staff in 2014-2015. Take the Continuing Education Survey today!

The State Library wants to hear from staff at all levels, working in all types of libraries. Don't miss this chance to make your voice heard--the survey is open until Friday, November 1, 2013.

Posted by Service

NC LIVE has been notified that on, or after, 29 October 2013, EBSCO is releasing several updates and enhancements to the overall look of the Search, Search Results, and Detailed Record pages within EBSCOhost. These updates will provide a more visually appealing and intuitive interface for users and are a part of EBSCO's continued efforts to improve the EBSCO search experience based on customer feedback and requests.