Library Staff Resources

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****UPDATE: As of 12:24pm this iss ue has been resolved. Please report any access issue to the NC LIVE Help Desk.****

ProQuest is currently experiencing widespread access issues. Users are unable to access databases on the ProQuest Academic Platform, including ProQuest Central and other ProQuest research databases. Proquest is working to resolve this issue as soon as possible. This message will be updated as more information becomes available. We apologize for the inconvenience to library staff and patrons.

Posted by Service

A direct link to OneSource is now available. This resource has previously only been accessible through the ReferenceUSA interface, and the resource will continue to be linked within ReferenceUSA.

The direct link for OneSource is:

No change to local proxy servers is required as the OnceSource URL information is included in the ReferenceUSA proxy configuration stanza. All NC LIVE proxy information can be found here:

About OneSource

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Register Today for NC LIVE Basics from the State Library of NC

Registration is open for the NEW NC LIVE Basics workshop, a free full-day workshop offered by the State Library of NC. This new, hands-on workshop is for NC library staff who want to learn about NC LIVE resources and search strategies likely to meet the needs of your library staff and users. The workshop will cover new ProQuest resources, Gale Literature Resource Center, Reference USA, Films on Demand and much more!

Seats are limited but space is still available at the following locations:

March 30 – Randolph Community College, Asheboro

April 6 – Cape Fear Community College, Wilmington

April 17 – Hickory Grove Branch Library, Charlotte

April 21 – Shepard-Pruden Memorial Library, Edenton

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Surry Community College Library eBooks Widget

LibraryThing For Libraries (LTFL) lets you create free, interactive book display widgets to showcase your library's ebook and physical book collections. These widgets can be embedded on a library website or LibGuide, and are completely customizable. This service is provided through NC LIVE's ProQuest subscription and supported by LibraryThing For Libraries staff members.

All NC LIVE member libraries have access to a LTFL account with all ebrary Academic Library Complete titles pre-loaded. You can easily add ebrary Public Library Complete and e-Libro titles, as well as your library's local holdings. 

To get started creating book display widgets for your library:

1)  Set up an ebrary account with your email address, and request admin privileges by contacting the NC LIVE Help Desk.

Posted by Service

Some users and libraries have reported a variety of issues within the results generated by Summon search boxes on Some of these issues include journal titles that are listed as being full text but do not allow access to full-text results; journal results appearing in ebook searches; and results indicating that InfoTrac Newsstand contains titles that are not in fact part of that collection.

Posted by Service

On Sunday, March 8, 2015, NC LIVE proxy servers will be temporarily off-line for regular, scheduled maintenance from 7:00-7:30am.  Library users will be unable to log in to NC LIVE resources via our login page during this brief window.

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

SIRS Database Direct Links
Direct links are now available for individual databases within the SIRS Knowledge Source Package. The SIRS Knowledge Source direct link is unchanged, and still allows users to search all of the databases below from one interface.

Posted by Service
HeritageQuest Enhancements

Beginning on March 4th, HeritageQuest Online will feature a new interface with enhanced functionality, including improved search and a new image viewer. 

This change will happen automatically, and no local proxy updates are necessary.
For more information please see below or visit the HeritageQuest Update page.

Summary of key changes

Access: The conversion to the new version will be automatic. No changes will need to be made by libraries.

Authentication: All existing authentication methods will remain in place and intact.

Browser Requirements: HeritageQuest Online will be optimized to perform best on current versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer 9 or newer (we recommend IE 11+).

How can you prepare? Five Easy Steps.

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January 2015 usage reports for most NC LIVE-provided resources are still being processed. NC LIVE staff members are waiting for several vendors to submit January usage reports, correct errors in their reports, or provide data definitions. The Usage Reports page will be updated as data becomes available. We anticipate that all usage data for new and continuing resources will be available by March 1.

Please see our earlier blog post describing some of the changes coming to NC LIVE’s usage data reports. If you have any questions or concerns, please contact the NC LIVE Help Desk.

Thank you!

Posted by Service
Gale Enhancements

Enhancements are coming to three Gale interfaces beginning on April 2, 2015.

NC LIVE resources that will include these enhancements are:

  • Gale Virtual Reference Library
  • Infotrac Newsstand
  • Science in Context

The enhancements will include improved accessibility and an improved experience for users on mobile devices. For more details, including screenshots and FAQs, visit