Library Staff Resources

Posted by Service

The State Library of North Carolina is offering a new series of in-person workshops for library staff. These workshops offer hands-on experience with NC LIVE resources. Please see below for more information including dates, locations, and registration links. If you have any questions please contact Kelly Brannock at the State Library.

NC LIVE 1 Workshop

Posted by Service

All usage statistics are now updated through August 2015, with the exception of Oxford University Press data. We expect to have that information within a week.

Please let us know if you have any questions about your usage data.

Posted by Service

***Updated: 9/22/15 1:20pm  This issue has been resolved. Please report any access issues to the NC LIVE Help Desk.***

Morningstar Investment Center is experiencing connection and performance issues.

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Known issue: Morningstar Investment Center is having intermittent connection issues. Patrons may see an error similar to the following: "An error occurred on the server when processing the URL. Please contact the system administrator" or " Server Error in '/' Application. Runtime Error".

Morningstar has been notified and is currently working on the issue. Until the problem is resolved, patrons may click the "Refresh button" in their browser window to refresh the page. This should temporarily resolve the issue and provide users with access.

A workaround to this issue to is refresh the page after seeing the error. Refreshing the page will bring up the correct site. Morningstar is still working on a permanent fix.

Posted by Service

NC LIVE has received several reports of problems with the user registration process for OneClick Digital audiobooks. When users click on the "register" link, they see an error that begins "We are unable to identify you as a patron." 

Most of these errors have occurred when the resource is accessed by a remote patron via a locally managed proxy. However, a few libraries have also reported the error occurring when the "register" link is clicked within their library and on their campus.

We believe that the error is most likely to occur for libraries using OCLC hosted EZproxy, EZproxy version 6.0.8, and WAM proxies. If you encounter this error or receive a report of this error from a patron, please contact the NC LIVE Help Desk. We are working closely with the vendor to help them resolve this issue.


Posted by Service

Beginning on August 20th, users will see an improved version of the ProQuest research platform interface. This is the interface for many resources provided via NC LIVE, such as ABI-INFORM and ProQuest Central.

Posted by Service

This evening (Wednesday, August 12th) ProQuest will require a two-hour maintenance window to correct critical server errors. The system maintenance is scheduled to begin at 10 pm this evening and run until 12 am.

During this window, the following resources will not be available via NC LIVE:

  • All ProQuest research databases (ProQuest Central, ABI-INFORM, etc.)

Users will be re-directed to a web page explaining the scheduled maintenance. If you have any questions please contact the NC LIVE Help Desk.


Posted by Service

NC LIVE and Films on Demand have resolved an ongoing issue with Films on Demand persistent links.

Several member libraries reported problems with creating permanent links to individual Films on Demand titles, segments, and playlists. Persistent URLs sometimes changed based on whether a given user was remote or within the library and did not work for all users. NC LIVE and Films on Demand have corrected this issue, and these links will now work correctly regardless of user location.

Please see this Films on Demand support page or view this short video for more information about using persistent links.

Libraries who use a local proxy server to access NC LIVE resources should update their proxy config files to match the stanza below. Please ensure that the stanza matches exactly (with H and D entries rather than HJ or DJ):

Posted by Service
Rob Ross named new Executive Director of NC LIVE Effective September 14

TO: NC LIVE Communities of Interest

FROM: Kathy Winslow, Chair, NC LIVE Librarians Council and Nomination Committee

DATE: 6 August 2015

The NC LIVE Nomination Committee is very pleased to announce the appointment of Rob Ross as NC LIVE Executive Director, effective 14 September 2015.

Rob Ross joins NC LIVE from OCLC, a global library cooperative, where he most recently served in a leadership role as Director of Implementation Programs. At OCLC, Ross led the team responsible for working with member libraries of all types to successfully implement new technologies, redesign library workflows and measure ROI. He continuously engaged with libraries to identify their most pressing needs and create services to meet them. He also collaborated with libraries to tell their stories publicly at conferences and in publications.

Posted by Service

On Saturday, August 8, ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability of ProQuest resources. 

The system maintenance is scheduled to begin on Saturday, August 8th at 10:00 PM and run until Sunday, August 9th at 6:00 AM.

During this window, the following resources will not be available via NC LIVE:

  • All ProQuest research databases (ProQuest Central, ABI-INFORM, etc.)
  • All Chadwyck-Healey Poetry Collections
  • SIRS Knowledge Source databases

Users will be re-directed to a web page explaining the scheduled maintenance.

If you have any questions please contact the NC LIVE Help Desk.

Posted by Service

Natural Medicines is the most authoritative resource available on dietary supplements, natural medicines, and complementary, alternative, and integrative therapies. This resource is useful for patrons, students, and healthcare practitioners looking for evidence-based health information.

In this half-hour webinar, library staff can learn more about the resources and tools included in Natural Medicines including evidence-based ratings of supplements, interaction and adverse effects checkers, and much more.

Register here for any of these sessions:

Monday, August 17th: 10:30 am, 2 pm, 4 pm
Tuesday, August 18th: 10:30 am, 2 pm, 4 pm
Wednesday, August 19th: 10:30 am, 2 pm, 4 pm
Friday, August 21st: 9:30 am

If you have any questions, please contact the NC LIVE Help Desk.