Library Staff Resources

Posted by Service

Update: 4/19/2016 - Oxford University Press (Oxford Reference) and ReferenceUSA usage statistics are now available.

Update: 4/22/2016 - Films on Demand data is now available through March 2016.

All NC LIVE usage statistics are now updated through March 2016, with the exception of Infobase (Films on Demand), Oxford University Press (Oxford Reference), and ReferenceUSA. Oxford Reference and ReferenceUSA data will be posted when available from our vendors. Films on Demand data for 2016 will be available from the vendor beginning next month.

ABC-CLIO data for March is available. However, due to technical issues with the vendor's statistical reporting tools, January and February statistics cannot be reported.

Please let us know if you have questions about your usage data.

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Posted by Service
On Wednesday, March 30th, ebrary will be installing a system upgrade. The maintenance is scheduled to begin on Wednesday, March 30th at 7:00 PM and run until Wednesday, March 30th at 9:00 PM. 

During this window, ebrary Academic and Public Library Complete may not be available via NC LIVE.

Posted by Service

***As of 5:15pm 3/21/2016, this issue is resolved. Please report any further errors to the NC LIVE Help Desk.***

The Natural Medicines database is currently inaccessible. When using the database, visitors are prompted for membership login information. The vendor is aware of the issue and working to resolve.

Posted by Service

All NC LIVE usage statistics are now updated through February 2016, with the exception of Infobase (Films on Demand) and ABC-CLIO. 2016 data is not yet available for those vendors.

Please let us know if you have questions about your usage data.

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Posted by Service
Searchbox sidebar

         A screenshot of a search issue and the the search help sidebar

In response to library staff feedback, NC LIVE staff have created a "Hints and Tips for Troubleshooting Searches" page to help nclive.org users resolve search errors. 

NC LIVE search boxes are powered by Proquest's Summon discovery service. Users sometimes encounter connection problems between the discovery layer and an NC LIVE database. When an error occurs a sidebar appears in the browser window, providing information about the requested article, a link to report form to report an error, and a link to the troubleshooting help page. The page reviews how to report errors and offers strategies for retrieving items when a search fails.

Posted by Service

***As of 2:40pm 3/2/2016, this issue is resolved. Please report any resource errors to the NC LIVE Help Desk.***

Literature Resource Center may be inaccessible for some users. Libraries are reporting that searching or browsing within the database returns no results. 

Gale Cengage Learning is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

***As of 12:15pm 3/10/2016, this issue is resolved. Please report any further errors to the NC LIVE Help Desk.***

Posted by Service

Register today for these informative webinars led by Gale's trainer librarians. You can learn more about specific Gale resources provided via NC LIVE and about Gale's new Google Drive intergration. Webinars will also be archived and shared on the NC LIVE page of the State Library Train Station.

Gale to Google: Now Available On Your NC LIVE Gale Resources

Friday, March 4 1pm

Monday, April 18 11am

Gale to Google Integration is now available in NC LIVE’s Literature Resource Center, Science in Context, InfoTrac Newsstand, and GVRL eBooks. This webinar will demonstrate the new tools and illustrate opportunities to support your users.  You'll learn how users can sign in with their Google credentials to download authoritative Gale content to Google Drive. Join this session to explore the enhanced learning and research opportunities these new features offer!

Posted by Service

All NC LIVE usage statistics are now updated through January 2016, with the exception of Infobase (Films on Demand) and ABC-CLIO. We are awaiting that data from our vendors.

Please let us know if you have questions about your usage data.

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Posted by Service

On Saturday, February 13th, ProQuest will be performing critical system maintenance. The system maintenance is scheduled to begin on Saturday, February 13th at 10:00 PM and run until Sunday, February 14th at 4:00 AM.

During this window, the following resources will not be available via NC LIVE:

  • All ProQuest research databases (ProQuest Central, ABI-INFORM, etc.)

Users will be re-directed to a web page explaining the scheduled maintenance. If you have any questions please contact the NC LIVE Help Desk.