Library Staff Resources

Posted by Service

NC LIVE has been notified that the Gale InfoTrac Newsstand content server will be undergoing maintenance from 8:30 p.m. on Thursday, January 30th through Monday, February 3rd.

During this time, InfoTrac Newsstand will function normally and be available to users. However, new issues of periodicals, such as the New York Times, will not be added during the maintenance time frame. Missing content will be added when the server is back online.

If you have any questions please contact the NC LIVE Help Desk.

Posted by Service

In late 2013, OCLC's ArchiveGrid changed from a paid subscription-based resource to a free resource. Because of this change, when users click on the NC LIVE direct link to ArchiveGrid they will now see the NC LIVE free resource message: “NC LIVE will now forward you to the requested resource.  This destination is not maintained by NC LIVE.  It has been selected as a complement to information sources provided by NC LIVE.” The ArchiveGrid link will still appear on nclive.org, and direct links to ArchiveGrid will still function normally.

Additionally, the North Carolina Community Newspapers Index is no longer available.  The links to this free resource have been removed from nclive.org.

If you have any questions about these changes, please contact the NC LIVE Help Desk.

Posted by Service

**UPDATE 4:30pm 1/14/2014:  Access to Auto Repair Reference Center has been restored.**

The NC LIVE Help Desk has received reports of issues with access to content within the Auto Repair Reference Center database. These issues have been reported to the vendor and we will post more information here as soon as possible. 

Thank you and we apologize for any inconvenience this may cause,

The NC LIVE staff

Posted by Service

Industry profiles from First Research are now available in Mergent Intellect. These profiles cover hundreds of industries in over a thousand industry segments. 

The industry profiles can be found by clicking on the "First Research" link at the top of the Intellect homepage. They can also be accessed through links in the SIC or NAICS codes within each company listing in Intellect.

Mergent Intellect

The First Research Reports can be accessed from the top of the page, or by clicking the NAICS or SIC codes found under "Industry Details" for each company listing.

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

***Update*** As of 3:30pm today, 1/1/2014, this issue has been resolved, and all NC LIVE resources are working normally. If you encounter any problems accessing resources, please contact the NC LIVE Help Desk.

NC LIVE is experiencing a technical issue. When users select any NC LIVE resource, they see a message indicating that this NC LIVE resource is no longer available. We apologize for the inconvenience caused by this issue, and NC LIVE is working to correct the problem as quickly as possible. This post will be updated when the issue is resolved.

Posted by Service
Winter Hours

Happy Holidays and Happy New Year from NC LIVE!

NC LIVE is based at NC State University Libraries. NC State University is closed from December 24th-January 1st. The NC LIVE Help Desk will have limited hours on December 26th, 27th, and 30th to assist member library staff who encounter technical issues.

Posted by Service
InfoTrac Newsstand

NC LIVE is happy to announce that Gale InfoTrac Newsstand is now available to all member libraries.

Posted by Service

Be the first in your library to learn more about NC LIVE's two newest resources: Gale InfoTrac Newsstand and Mergent Intellect!

Mergent Intellect

Mergent Intellect webinars for NC LIVE staff: learn about the features of the full version if Intellect, coming to NC LIVE member libraries beginning January 1, 2014:

Posted by Service

Are you interested in learning more about data-driven decision-making in libraries? In April 2012, NC LIVE began a benchmarking study of electronic resource usage among member libraries. On Wednesday, December 11th from 3:00-4:00 PM NC LIVE staff will be presenting on the project for the Library Journal webinar "The Evolution of Usage: Analyzing and Benchmarking Use," a part of the "Data-Driven Academic Libraries" webcast series.

You can register for the free webinar to watch live on Wednesday, or to receive access to the archived webinar for on-demand viewing at your convenience.

Posted by Service

NC LIVE experienced a technical issue in a mail handler update performed at 10:00am today. This issue has since been resolved. This issue may have disrupted messages to help@nclive.org, support@nclive.org or submitted through the NC LIVE Help Desk form between 10:00am and 1:15pm today (Tuesday, December 3rd).

If you submitted a Help Desk form or sent an email to help@nclive.org or support@nclive.org between 10:00am and 1:15pm today, please re-send the message or call the NC LIVE Help Desk at 919-513-0451. We apologize for the inconvenience.