NC LIVE Help Desk

The NC LIVE Help Desk: A Resource for Library Staff

The NC LIVE Help Desk is the best way to get in touch with NC LIVE.

Whether you need to report a technical problem or have a question about a resource or service, you can expect a quick and friendly response from an NC LIVE staff member.

We are here to support you, so you can spend more time supporting your patrons.

NC LIVE Help Desk

Three ways to reach the Help Desk:

The NC LIVE Help Desk is staffed Monday - Friday, 8am-5pm. During those hours, NC LIVE staff will respond to your query as quickly as possible. Outside of business hours, NC LIVE will respond within the next business day.

The NC LIVE Customer Service Philosophy

NC LIVE supports the information needs of our member library customers as a critical part of our mission to help libraries support education, enhance economic development, and improve quality of life for North Carolinians.

To be the first and best partner to our member libraries, NC LIVE staff strive to:

  • Deliver prompt and friendly customer experiences that meet or exceed customer expectations;
  • Advocate for and facilitate excellent customer experiences from our vendor partners on behalf of member libraries;
  • Encourage communication between member library staff and NC LIVE staff, enabling member libraries to reach NC LIVE quickly and easily;
  • Proactively seek out ways to deliver value to our libraries by offering our assistance and and expertise;
  • Graciously accept and act upon member library feedback to cultivate a culture of constant improvement of services to libraries.