Library Staff Resources

Posted by Service

With the 2016 release of the MLA Handbook 8th edition, many libraries are requesting MLA 8 options in resource citation tools.

The following NC LIVE resource vendors have confirmed that MLA 8 is a citation option within their resources:

  • Films on Demand: MLA citations have been updated to the new MLA 8 format
  • ProQuest Research Platform: MLA 8 is now available in the citation drop down list. The citation list can be customized by your library if you would prefer to display only the citation styles that are relevant to your users. If you do not have access to your library's ProQuest administration module please contact the NC LIVE Help Desk.

The following vendors have committed to adding MLA 8 citations in Fall 2016, but no specific date is available:

Posted by Service

Update 8/16/16 - Oxford University Press data is now available.

All NC LIVE usage statistics are now updated through July 2016, with the exception of data from ABC-CLIO and Oxford University Press. We are actively working on obtaining this data.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

Posted by Service
Patron Success Graphic Prototype

         A prototype of a patron success story graphic--new versions coming soon!

Patron Story Request Form

For a limited time, NC LIVE staff will create a set of patron story graphics for your library!

To test our upcoming library success story toolkit, NC LIVE staff will create patron story graphics for up to 20 member libraries on a first come, first serve basis through September 9th, 2016. This will allow us to make sure our toolkit is complete, and that NC LIVE is ready with some impactful patron stories to share when we launch the NC LIVE Impact promotional campaign.

Posted by Service

***As of 4:30pm 7/21/16, this issue has been resolved. If you encoutner any access issues please contact the NC LIVE Help Desk.****

Films on Demand may be inaccessible for some users. Libraries are reporting that users receive timeout errors when trying to access this resource. 

The vendor is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

***Update: As of 1pm on 8/9/16, this issue has been resolved, and remote users may access the resource normally. Libraries with secure local proxies may choose to access this resource via https://www.accessscience.com/ instead of the NC LIVE direct link.***

AccessScience may be inaccessible to some remote users. The resource is requiring proxy servers to have an SSL certificate in order to authenticate to the resource. This change is preventing access to the resource for many locally managed proxies and for libraries whose users access NC LIVE resources via the nclive.org login page. Some libraries are also reporting certificate errors when accessing this resource from within the library.

NC LIVE is working with the vendor to resolve this issue. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

Update: 7/21/2016 - Oxford University Press stats have been added for June.

Update: 7/18/2016 - Bibliolabs stats have been added for May and June.

All NC LIVE usage statistics are now updated through June 2016, with the exception of data from ABC-CLIO, Bibliolabs, and Oxford University Press. We are actively working on obtaining this data.

Please let us know if you have questions about your usage data.

Posted by Service

Some libraries have reported that when viewing a PDF article on the ProQuest platform using the Chrome browser, the first page of the PDF appears to be blank.

ProQuest has informed NC LIVE staff that this problem is caused by a known issue with the latest version of Chrome. This problem is not specific to the ProQuest platform, and may appear in other resources and websites with integrated PDF viewers.

Users can successfully view all pages of PDFs by using a different web browser, such as Firefox or Safari, or by downloading the PDF and opening it on their computer or device.

NC LIVE will provide more information on this issue as it becomes available. Please report any other resource access issues to the NC LIVE Help Desk.

Posted by Service

Films on Demand is offering July webinars for library staff. Learn more about the collections and features, or learn how to customize the interface for your users through the Films on Demand Admin Portal. Please see below to register, or visit the NC LIVE page on the Train Station to see a calendar with all upcoming vendor webinars.

Posted by Service

On Saturday, July 9th, ProQuest will be performing critical system maintenance. The system maintenance is scheduled to begin on Saturday, July 9th at 10:00 PM and run until Sunday, July 10th at 12:00 AM.

During this window, the following resources will not be available via NC LIVE:

  • All ProQuest research databases (ProQuest Central, ABI-INFORM, etc.)

Users will be re-directed to a web page explaining the scheduled maintenance. If you have any questions please contact the NC LIVE Help Desk.

Posted by Service

***UPDATE: As of 1:30pm 6/27/16, this issue has been resolved. Please submit any access issues to the NC LIVE Help Desk.****

Discovery search boxes on the NC LIVE website may be inaccessible to remote users. Users are reporting that results from searches conducted through nclive.org search boxes return errors.

NC LIVE and ProQuest are aware of this issue and are working on a resolution. We apologize for the inconvenience and will update this post with more information as it becomes available. While this issue is occurring, users should avoid the search boxes and instead search and access resources directly within NC LIVE databases.

Please send any resource access issues or questions to the NC LIVE Help Desk.