Library Staff Resources
NC LIVE received information from ProQuest that their databases, including Chadwyck-Healey databases, New York Times, Wall Street Journal and Statistical Abstracts, were down earlier today between approximately 10:00 A.M. Eastern Time through 12:15 P.M. Eastern Time.
Service is now fully restored across all ProQuest, ProQuest K12, and Chadwyck-Healey databases.
Upon discovery, ProQuest's technical teams worked to diagnose and resolve the issue as quickly as possible. Now, they are working to identify corrective actions to prevent this from happening again.
***Update: 4/30/13: Hoovers has resolved the issue impacting users' download limit. If you or your patrons continue to experience any other problems, please contact the NC LIVE Help Desk.***
Hoover's Online is currently experiencing a technical issue that prevents users from being able to export lists of records. The patron is able to search and create lists, however on attempting to download or export those records, they see a message that reads "0 Download Credits Available."
NC LIVE is happy to announce two new resources now available to all NC LIVE member libraries.
New York Times (via ProQuest): Provides full text access to New York Times (1980-current), New York Times Magazine (1997-current), and New York Times Book Review (1997-current).
Open Library will be unavailable for several hours on Tuesday, April 16th and Wednesday, April 17th to allow for power upgrades in their data center. The exact hours of the outage are unknown at this time. Users will see a message from the Internet Archive indicating that the resource is currently unavailable.
If you have any questions, please contact the NC LIVE Help Desk.
On April 17, 2013 ProQuest is scheduling a brief network maintenance window in order to update their systems.
A one hour (1) hour maintenance window is needed to install these updates, lasting from 6 am EST through 7 am EST. During this time, the Wall Street Journal database will be unavailable.
If you have any questions please contact the NC LIVE Help Desk.
Today’s world of always-online smartphones and ubiquitous Wi-Fi makes it hard to imagine the online landscape faced by North Carolina libraries in 1998, when NC LIVE was first founded. A Pew Research Center report from that year showed only 41% of American adults used the internet, 35% used email, and only 13% had ever made an online purchase.
Thanks to an alert from one of our member libraries, the NC LIVE staff recently identified a processing error in the OCLC usage data. The error caused some over-reporting of usage from January 2009-February 2013. The data have been corrected and are now available by clicking on Usage Reports from the For Library Staff page. Most libraries will not notice a major change in their usage data for these reports.
**Update: Wednesday, April 3, 2013 at 8:40 AM - NC LIVE received word from Gale on Tuesday, April 2nd at 10:40 PM that service has been restored. If you continue to experience any issues using the Gale Virtual Reference Library, please contact the NC LIVE Help Desk.
***Update: Wednesday, April 3, 8:40 AM - Service through the Consumer Health Complete interface has now been restored. If any libraries continue to experience access issues, please clear your browser's cookies and cache, and try again. If you continue to experience issues, please contact the NC LIVE Help Desk.
This spring marks the 15th anniversary of NC LIVE, and to celebrate this milestone, the NC LIVE logo now has a new look. Library staff may now download the new logo, and place orders for new promotional items that will become available in mid-April.