Library Staff Resources
NC LIVE uses service alerts to inform library staff and users of issues such as maintenance windows, outages, and other problems with NC LIVE resources.
NC LIVE currently communicates service alerts through:
- Alert notices on the NC LIVE home page
- Alert messaging on the "Brought to you by NC LIVE" splash page you see when linking to NC LIVE resources, with links to more information
- Blog posts on the Library Staff Resources page
- Listserv email messages
- NEW: Alerts-only RSS feed
Please let us know if there are other, more helpful ways we can notify you about service issues. You can always send feedback to the NC LIVE Help Desk.
***UPDATE 9/30/15 3:55 PM: This issue has been resolved. Please report any access issues to the NC LIVE Help Desk.***
NC LIVE has been alerted that remote users are not able to access ebooks in the Home Grown Collection via title-level URLs, including the URLs in Home Grown Collection MARC records. Users see a BiblioBoard login request even if they have been authenticated by their library's proxy or have logged in through nclive.org.
NC LIVE is working with the vendor to resolve this issue as quickly as possible. We apologize for the inconvenience to library staff and users. This message will be updated when more information is available.
The State Library of North Carolina is offering a new series of in-person workshops for library staff. These workshops offer hands-on experience with NC LIVE resources. Please see below for more information including dates, locations, and registration links. If you have any questions please contact Kelly Brannock at the State Library.
NC LIVE 1 Workshop
***Updated: 9/22/15 1:20pm This issue has been resolved. Please report any access issues to the NC LIVE Help Desk.***
Morningstar Investment Center is experiencing connection and performance issues.
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Known issue: Morningstar Investment Center is having intermittent connection issues. Patrons may see an error similar to the following: "An error occurred on the server when processing the URL. Please contact the system administrator" or " Server Error in '/' Application. Runtime Error".
Morningstar has been notified and is currently working on the issue. Until the problem is resolved, patrons may click the "Refresh button" in their browser window to refresh the page. This should temporarily resolve the issue and provide users with access.
A workaround to this issue to is refresh the page after seeing the error. Refreshing the page will bring up the correct site. Morningstar is still working on a permanent fix.
NC LIVE has received several reports of problems with the user registration process for OneClick Digital audiobooks. When users click on the "register" link, they see an error that begins "We are unable to identify you as a patron."
Most of these errors have occurred when the resource is accessed by a remote patron via a locally managed proxy. However, a few libraries have also reported the error occurring when the "register" link is clicked within their library and on their campus.
We believe that the error is most likely to occur for libraries using OCLC hosted EZproxy, EZproxy version 6.0.8, and WAM proxies. If you encounter this error or receive a report of this error from a patron, please contact the NC LIVE Help Desk. We are working closely with the vendor to help them resolve this issue.
This evening (Wednesday, August 12th) ProQuest will require a two-hour maintenance window to correct critical server errors. The system maintenance is scheduled to begin at 10 pm this evening and run until 12 am.
During this window, the following resources will not be available via NC LIVE:
- All ProQuest research databases (ProQuest Central, ABI-INFORM, etc.)
Users will be re-directed to a web page explaining the scheduled maintenance. If you have any questions please contact the NC LIVE Help Desk.
NC LIVE and Films on Demand have resolved an ongoing issue with Films on Demand persistent links.
Several member libraries reported problems with creating permanent links to individual Films on Demand titles, segments, and playlists. Persistent URLs sometimes changed based on whether a given user was remote or within the library and did not work for all users. NC LIVE and Films on Demand have corrected this issue, and these links will now work correctly regardless of user location.
Libraries who use a local proxy server to access NC LIVE resources should update their proxy config files to match the stanza below. Please ensure that the stanza matches exactly (with H and D entries rather than HJ or DJ):
TO: NC LIVE Communities of Interest
FROM: Kathy Winslow, Chair, NC LIVE Librarians Council and Nomination Committee
DATE: 6 August 2015
The NC LIVE Nomination Committee is very pleased to announce the appointment of Rob Ross as NC LIVE Executive Director, effective 14 September 2015.
Rob Ross joins NC LIVE from OCLC, a global library cooperative, where he most recently served in a leadership role as Director of Implementation Programs. At OCLC, Ross led the team responsible for working with member libraries of all types to successfully implement new technologies, redesign library workflows and measure ROI. He continuously engaged with libraries to identify their most pressing needs and create services to meet them. He also collaborated with libraries to tell their stories publicly at conferences and in publications.