Library Staff Resources

Posted by Service
Patron Success Graphic

See Natalie's story and others on the NC LIVE Impact website!

On October 3rd, NC LIVE will begin a statewide campaign to highlight the impact of digital library resources on the lives of people across the state. You can take a sneak peek at the Impact campaign website now, including all the stories from the patron success story pilot!

www.nclive.org/impact

Would you like to create a patron success story to promote digital resources locally and to add to the Impact campaign site? Check out the Impact Campaign toolkit

The toolkit contains:

Posted by Service

**Update 9/22/16 2:15pm - This issue is now resolved.

Our Home Grown eBooks collection is experiencing an access issue. Library staff have reported that the website is not showing any eBooks. This is accompanied by a "0 curations" message.

Biblioboard is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

SIRS Knowledge Source resources are currently inaccessible through Internet Explorer. Libraries are reporting that users of Internet Explorer see a blank white page when attempting to load SIRS resources.

ProQuest staff are aware of this issue and are working to resolve it. Until the issue is resolved, users should switch to another browser such as Chrome to access SIRS resources. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

**Update 9/22/16 - Usage statistics for Oxford University Press have been added.

**Update 9/19/16 - Usage statistics for Morningstar, Natural Medicines, and RefUSA have been added.

Posted by Service

**UPDATE: As of 8/30/2016, ProQuest has resolved this issue and ProQuest Central is functioning normally. Please send any issues you encounter to the NC LIVE Help Desk.**

ProQuest Central may be returning incomplete results for some users. Libraries are reporting a variety of issues, many of which are intermittent and may or may not affect all library accounts.

Issues identified include:

  • ProQuest Central defaulting to search only one database
  • Search limiters not changing search results
  • Search limiters affecting results even when the limiter is not selected

Please send any issues you encounter to the NC LIVE Help Desk so we can share any other examples with the vendor. ProQuest is aware of this issue and is working on a resolution. Will share more information as it becomes available.

Posted by Service

With the 2016 release of the MLA Handbook 8th edition, many libraries are requesting MLA 8 options in resource citation tools.

The following NC LIVE resource vendors have confirmed that MLA 8 is a citation option within their resources:

  • Films on Demand: MLA citations have been updated to the new MLA 8 format
  • ProQuest Research Platform: MLA 8 is now available in the citation drop down list. The citation list can be customized by your library if you would prefer to display only the citation styles that are relevant to your users. If you do not have access to your library's ProQuest administration module please contact the NC LIVE Help Desk.

The following vendors have committed to adding MLA 8 citations in Fall 2016, but no specific date is available:

Posted by Service

Update 8/16/16 - Oxford University Press data is now available.

All NC LIVE usage statistics are now updated through July 2016, with the exception of data from ABC-CLIO and Oxford University Press. We are actively working on obtaining this data.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

Posted by Service
Patron Success Graphic Prototype

         A prototype of a patron success story graphic--new versions coming soon!

Patron Story Request Form

For a limited time, NC LIVE staff will create a set of patron story graphics for your library!

To test our upcoming library success story toolkit, NC LIVE staff will create patron story graphics for up to 20 member libraries on a first come, first serve basis through September 9th, 2016. This will allow us to make sure our toolkit is complete, and that NC LIVE is ready with some impactful patron stories to share when we launch the NC LIVE Impact promotional campaign.

Posted by Service

***As of 4:30pm 7/21/16, this issue has been resolved. If you encoutner any access issues please contact the NC LIVE Help Desk.****

Films on Demand may be inaccessible for some users. Libraries are reporting that users receive timeout errors when trying to access this resource. 

The vendor is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

***Update: As of 1pm on 8/9/16, this issue has been resolved, and remote users may access the resource normally. Libraries with secure local proxies may choose to access this resource via https://www.accessscience.com/ instead of the NC LIVE direct link.***

AccessScience may be inaccessible to some remote users. The resource is requiring proxy servers to have an SSL certificate in order to authenticate to the resource. This change is preventing access to the resource for many locally managed proxies and for libraries whose users access NC LIVE resources via the nclive.org login page. Some libraries are also reporting certificate errors when accessing this resource from within the library.

NC LIVE is working with the vendor to resolve this issue. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.