Library Staff Resources

Posted by Service

All NC LIVE usage statistics are now updated through March 2017, with the exception of data from Biblioboard, OneSource Oxford University Press. We expect this data will be updated within a week.

We also invite you to preview usage statistics reports on the new NC LIVE website, which features an improved interface and faster load times. Please let us know if you have any feedback.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

 

Posted by Service

All NC LIVE usage statistics are now updated through February 2017, with the exception of data from Oxford University Press. We expect this data will be updated within a week.

We also invite you to preview usage statistics reports on the new NC LIVE website, which features an improved interface and faster load times. Please let us know if you have any feedback.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

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Posted by Service

Update: This issue has been resolved with an updated EZproxy configuration stanza for HeritageQuest. No further action is required for libraries using NC LIVE Hosted Proxy or other NC LIVE authentication (library cards or passwords). Libraries managing local proxy servers should review Heritage Quest image loading (for example, check if census images are loading properly without error messages) and update their proxy stanza if necessary with the recommended stanza below. Some versions of EZproxy may not require an updated stanza.

Posted by Service

Update: This issue is now resolved. ProQuest should be fully accessible for local and remote patrons.

Remote access to ProQuest resources may be unavailable. Users may see an HTTP 500 error. Access from library IPs does not appear to be affected.

The vendor is aware of the issue and investigating the problem.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

Update: access to vendors affected by the Amazon Web Services outage appears to be restored.

A national internet outage of Amazon Web Services is affecting access to ProQuest and may affect other NC LIVE vendors.

ProQuest is aware of the issue but does not currently have an estimate for restoration of services.

Posted by Service

Update: 2/28/17 - Oxford University Press is now available.

All NC LIVE usage statistics are now updated through January 2017, with the exception of data from Oxford University Press. We expect this data will be updated within a week.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

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Posted by Service

We have identified an issue with the NC LIVE site search (via Summon) where some links to results from the ProQuest Environmental Sciences Collection do not resolve properly, and show a "We're sorry, this journal is not currently available in full text via NC LIVE. Please contact your library for help locating this journal" error message. We have determined that Summon is displaying journal results from outside NC LIVE's holdings when found within this database. This does not affect other search results. To avoid confusion, we have temporarily removed this database from our Summon search. It can still be accessed and searched directly. We will add the database back to our Summon search when the issue is resolved.

The vendor is aware of the issue and is working to resolve the problem. We apologize for any inconvenience or confusion.

Posted by Service

All NC LIVE usage statistics are now updated through December 2016, with the exception of data from Oxford University Press and Morningstar. We expect this data will be updated within a week.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

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Posted by Service

**Update: The issue appears to be resolved for most NC LIVE users. Please let us know if you are not seeing access through the latest issue.***

CQ Magazine content from 2016 and 2017 may not be available for some users. The vendor is aware of the issue and working to restore access.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

Seasons Greetings!

NC LIVE Help Desk will be closed Monday, December 26 through Monday, January 2 to celebrate the holiday season.  We wish you all wonderful holidays!

As a reminder, NCknows will be closed:
Friday, December 23rd
Monday, December 26th
Tuesday, December 27th
Monday, January 2nd