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Library Staff Resources

Posted by Service

This morning, NC LIVE received reports of libraries having issues accessing Mergent's First Research industry reports within the Mergent Intellect interface from off-campus/outside of the library. The vendor implemented several new servers which impacted the way First Research was being proxied. After talking with Mergent's technical support staff, NC LIVE staff identified several changes that needed to be made to proxy configurations.

If your library uses the NC LIVE password/authentication, you do not need to make any changes - NC LIVE has already made them for you.

If your library uses its own local method of authentication (e.g., OCLC EZproxy) for your NC LIVE resources, please work with the staff at your library to ensure that the following settings are in place for Mergent Intellect:

## Mergent
T Mergent

All NC LIVE proxy settings are available, here:

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

*************Update: Tuesday, 4/15/14***********
NC LIVE staff have been working with the technical team at Mergent Intellect and have determined that the problem described below is only impacting libraries that are currently using proxy authentication. This issue should not impact users who are IP-authenticated and accessing Intellect from on-campus, or within the library. Mergent is working to determine whether changes need to be made to their back-end, or in libraries' recommended proxy configuration settings. As soon as we have additional information, we will pass this along to libraries.

Mergent error message session expired

This message is to notify libraries that there are currently issues with access to Mergent Intellect. Intellect users are able to search within the site after authenticating. However, while viewing results users may see an error message indicating that their session has expired. 

Posted by Service

This morning NC LIVE rolled out an update to the scripts that handle the way users are passed from NC LIVE on to EBSCO databases. The previous issues experienced by some libraries when linking to EBSCO databases has been addressed. Users should not see any change in their experience using NC LIVE resources as a result of this update. If library staff or patrons report any issues accessing or using NC LIVE resources, please contact the Help Desk.

Posted by Service

A number of libraries have recently received communication from OCLC regarding the availability of the new OCLC WorldCat Discovery Service.

NC LIVE is in the process of evaluating this new tool, and working with OCLC to determine how and when library accounts will be transitioned. FirstSearch will continue to be available in its current form via NC LIVE without any changes through the remainder of 2014. For libraries interested in making the transition ahead of NC LIVE, please contact your OCLC representative. We will provide more information as it becomes available.

If you have any questions, please don't hesitate to contact the NC LIVE Help Desk.

Thank you, 

The NC LIVE Staff

Posted by Service

Yesterday, NC LIVE rolled out an update to the scripts that handle the way users are passed from NC LIVE on to EBSCO databases. After implementing that change, a number of libraries reported issues with linking to some EBSCO databases.

In investigating the cause of these issues, we found that all impacted libraries were using direct database links that had an incorrect URL syntax. Libraries reporting this issue are all using URLs that included an extra "/" within the link. After further investigation, we found that an NC LIVE email communication from December 2011 utilized the improper URL syntax, and we believe this is likely the reason some libraries were using these URLs. We apologize for any inconvenience this may have caused.

Incorrect NC LIVE link syntax: [slash ("/") added before ?rsrc=270]

Correct NC LIVE link syntax: [no slash before ?rsrc=270]

Posted by Service

On Friday, March 28th, 2014, EBSCOhost databases and services may be intermittently unavailable while EBSCO performs network upgrades. The service window is scheduled to begin at 9:00 PM EDT and end at 11:00 PM EDT. Patrons may experience intermittent access to EBSCOhost products and services for the duration of the service window.

The following NC LIVE resources are on the EBSCOhost platform and could experience intermittent access during this maintenance window:

Posted by Service

Beginning on Wednesday, March 26th, the default sort order for NC LIVE medical resources will change. When a user conducts a search within one of these resources, the search results will default to "Date newest" sort order. Currently these resources default to "Relevance" sort order. NC LIVE is making this change based on the recommendation of an advisory group of medical librarians. The new sort order default will better reflect the importance of currency in medical research. The resources affected by this change will be:

Posted by Service

Over the next few weeks, users may see a survey when they visit The purpose of the survey is to collect in-the-moment information about users' reasons for visiting the site. NC LIVE will use this information to enhance our understanding of user needs. The survey includes two questions and a comments field, and testing indicates it should take about 30 seconds to fill out. The survey will only appear on and will not affect users who access our resources directly through a local library or other website.

How will the survey work?

When a user first visits, they will see a box with the full version of the survey, as seen here:

Screenshot of with survey expanded

The box is fixed to the left of the screen, so the amount of overlap with the site will depend on the size of the monitor where it's viewed.

Posted by Service

***Update: As of 4:25 pm 3/3/14, this issue has been resolved and LearningExpress Library and Job & Career Accelerator should be functioning normally. If you encounter any issues, please contact the NC LIVE Help Desk.***

LearningExpress Library and Job & Career Accelerator are currently experiencing access issues that may result in slow loading, problems logging into or registering an account, and error messages. The vendor has been notified of these issues and is working to resolve them. NC LIVE staff will update this post when we receive more information or when the issues have been resolved.

Posted by Service

EBSCO has released a new "Research Starters" feature for EBSCO Discovery Service (EDS). Patrons using a search box to search will see these Research Starters at the top of the results list when they search for popular topics.  

Research Starter

An search results page for "monarch butterfly" includes a Research Starter