Library Staff Resources

Posted by Service

***Update: 4/28/2016 4:45pm *** Ebrary access has been restored. Please report any additional issues to the NC LIVE Help Desk.

Ebrary may be inaccessible for some users. Libraries are reporting a "service unavailable" error when trying to access this resource. 

The vendor is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

***Update: 4/28/2016 4:40pm *** The SIRS package has been restored. Please report any additional issues to the NC LIVE Help Desk.

The SIRS package (Government Reporter, Issues Researcher, Knowledge Source Package, Renaissance, and WebSelect) is currently inaccessible. Library staff have reported receiving an error page such as "connection reset", "this page cannot be displayed", or "page isn't working error."

The vendor is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

Below are some common questions about NC LIVE usage reports and the changes made to those reports in 2015. If you have any other questions please contact the NC LIVE Help Desk.

Why do 2015 usage reports have very different numbers as compared to 2014?

Beginning in January 2015, NC LIVE began creating library usage reports using COUNTER-compliant vendor data when available. This change was made to allow for more consistent and comparable usage definitions across resource vendors. NC LIVE provided updated usage data definitions that detail which vendor reports are used and what constitutes a search, session, full-text view, and full-text view plus abstract view for each NC LIVE resource.

Posted by Service

Update: 4/19/2016 - Oxford University Press (Oxford Reference) and ReferenceUSA usage statistics are now available.

Update: 4/22/2016 - Films on Demand data is now available through March 2016.

All NC LIVE usage statistics are now updated through March 2016, with the exception of Infobase (Films on Demand), Oxford University Press (Oxford Reference), and ReferenceUSA. Oxford Reference and ReferenceUSA data will be posted when available from our vendors. Films on Demand data for 2016 will be available from the vendor beginning next month.

ABC-CLIO data for March is available. However, due to technical issues with the vendor's statistical reporting tools, January and February statistics cannot be reported.

Please let us know if you have questions about your usage data.

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Posted by Service
On Wednesday, March 30th, ebrary will be installing a system upgrade. The maintenance is scheduled to begin on Wednesday, March 30th at 7:00 PM and run until Wednesday, March 30th at 9:00 PM. 

During this window, ebrary Academic and Public Library Complete may not be available via NC LIVE.

Posted by Service

***As of 5:15pm 3/21/2016, this issue is resolved. Please report any further errors to the NC LIVE Help Desk.***

The Natural Medicines database is currently inaccessible. When using the database, visitors are prompted for membership login information. The vendor is aware of the issue and working to resolve.

Posted by Service

All NC LIVE usage statistics are now updated through February 2016, with the exception of Infobase (Films on Demand) and ABC-CLIO. 2016 data is not yet available for those vendors.

Please let us know if you have questions about your usage data.

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Posted by Service
Searchbox sidebar

         A screenshot of a search issue and the the search help sidebar

In response to library staff feedback, NC LIVE staff have created a "Hints and Tips for Troubleshooting Searches" page to help nclive.org users resolve search errors. 

NC LIVE search boxes are powered by Proquest's Summon discovery service. Users sometimes encounter connection problems between the discovery layer and an NC LIVE database. When an error occurs a sidebar appears in the browser window, providing information about the requested article, a link to report form to report an error, and a link to the troubleshooting help page. The page reviews how to report errors and offers strategies for retrieving items when a search fails.

Posted by Service

***As of 2:40pm 3/2/2016, this issue is resolved. Please report any resource errors to the NC LIVE Help Desk.***

Literature Resource Center may be inaccessible for some users. Libraries are reporting that searching or browsing within the database returns no results. 

Gale Cengage Learning is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

***As of 12:15pm 3/10/2016, this issue is resolved. Please report any further errors to the NC LIVE Help Desk.***