Library Staff Resources
**UPDATE 5/15/2015, 4:30pm: NC LIVE staff and the vendor have confirmed that all previously reported issues have been resolved, and CQ Researcher is functioning normally. Please report any issues to the NC LIVE Help Desk.**
Some users are experiencing issues when accessing CQ Researcher articles. The articles are visible when browsing, but a "subscription required" message and login box are displayed when a user tries to open them.
Some libraries are also reporting that the search function within CQ Researcher returns no results.
The vendor for this resource is working to resolve these issues as soon as possible. We apologize for the inconvenience to patrons and staff. We update this message once NC LIVE staff confirm that this issue has been resolved for all member library accounts.
If you have any questions or to report other resource problems, please contact the NC LIVE Help Desk.
Looking to learn more about the content and features of AccessScience? Attend this free webinar led by an AccessScience trainer librarian!
Wednesday, May 6th, 2015, 3pm
If you're interested in other staff training webinars or on-demand learning resources, check out the NC LIVE page of the State Library Train Station. If you have feedback or would like to request webinars for specific NC LIVE resources, please contact the NC LIVE Help Desk.
Beginning in January 2015, Sage Publishing changed the way statistics are reported for usage of CQ Researcher and CQ Weekly. This change has caused several issues that prevent the collection and processing of consortial usage data.
NC LIVE staff have been working with Sage since January to remedy this issue and resume collection of usage data for our member libraries. During this time CQ products have been marked as "missing" on the NC LIVE usage reports.
While we have escalated our support issue with Sage, we have also temporarily removed CQ Researcher and CQ Weekly from library usage reports for February 2015 and later, until the data issue can be resolved. Once the issue is resolved we will be able to add data for all of the months when it was previously unavailable.
Please be assured that we are working with Sage, and will update the usage reports and notify libraries once we are able to resume processing data for these resources.
If you have any questions, please contact the NC LIVE Help Desk.
Usage statistics for HeritageQuest are currently inaccurate for March 2015. ProQuest reports that the move to the Ancestry.com platform has affected their data collection for some subscribers. The data will be updated when corrected figures are available.
****UPDATE: As of 4/23/2015 11:30am this iss ue has been resolved. Please report any access issue to the NC LIVE Help Desk.****
InfoTrac Newsstand results included in Summon searches
The previously identified issue with InfoTrac Newsstand results and Summon searches has been resolved. Incorrect titles are no longer appearing for this resource, and InfoTrac Newsstand results are again included in searches on nclive.org.
Additional known issues
There are currently three known issues in nclive.org Summon-powered search boxes, which NC LIVE and ProQuest staff are working to resolve:
****UPDATE: As of 12:24pm this iss ue has been resolved. Please report any access issue to the NC LIVE Help Desk.****
ProQuest is currently experiencing widespread access issues. Users are unable to access databases on the ProQuest Academic Platform, including ProQuest Central and other ProQuest research databases. Proquest is working to resolve this issue as soon as possible. This message will be updated as more information becomes available. We apologize for the inconvenience to library staff and patrons.
The direct link for OneSource is: http://www.nclive.org/cgi-bin/nclsm?rsrc=383
No change to local proxy servers is required as the OnceSource URL information is included in the ReferenceUSA proxy configuration stanza. All NC LIVE proxy information can be found here: http://nclive.org/librarystaff/proxyinfo
Register Today for NC LIVE Basics from the State Library of NC
Registration is open for the NEW NC LIVE Basics workshop, a free full-day workshop offered by the State Library of NC. This new, hands-on workshop is for NC library staff who want to learn about NC LIVE resources and search strategies likely to meet the needs of your library staff and users. The workshop will cover new ProQuest resources, Gale Literature Resource Center, Reference USA, Films on Demand and much more!
Seats are limited but space is still available at the following locations:
March 30 – Randolph Community College, Asheboro
April 6 – Cape Fear Community College, Wilmington
April 17 – Hickory Grove Branch Library, Charlotte
April 21 – Shepard-Pruden Memorial Library, Edenton
LibraryThing For Libraries (LTFL) lets you create free, interactive book display widgets to showcase your library's ebook and physical book collections. These widgets can be embedded on a library website or LibGuide, and are completely customizable. This service is provided through NC LIVE's ProQuest subscription and supported by LibraryThing For Libraries staff members.
All NC LIVE member libraries have access to a LTFL account with all ebrary Academic Library Complete titles pre-loaded. You can easily add ebrary Public Library Complete and e-Libro titles, as well as your library's local holdings.
To get started creating book display widgets for your library: