Library Staff Resources

Posted by Service
HeritageQuest Enhancements

Beginning on March 4th, HeritageQuest Online will feature a new interface with enhanced functionality, including improved search and a new image viewer. 

This change will happen automatically, and no local proxy updates are necessary.
For more information please see below or visit the HeritageQuest Update page.

Summary of key changes

Access: The conversion to the new version will be automatic. No changes will need to be made by libraries.

Authentication: All existing authentication methods will remain in place and intact.

Browser Requirements: HeritageQuest Online will be optimized to perform best on current versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer 9 or newer (we recommend IE 11+).

How can you prepare? Five Easy Steps.

Posted by Service

January 2015 usage reports for most NC LIVE-provided resources are still being processed. NC LIVE staff members are waiting for several vendors to submit January usage reports, correct errors in their reports, or provide data definitions. The Usage Reports page will be updated as data becomes available. We anticipate that all usage data for new and continuing resources will be available by March 1.

Please see our earlier blog post describing some of the changes coming to NC LIVE’s usage data reports. If you have any questions or concerns, please contact the NC LIVE Help Desk.

Thank you!

Posted by Service
Gale Enhancements

Enhancements are coming to three Gale interfaces beginning on April 2, 2015.

NC LIVE resources that will include these enhancements are:

  • Gale Virtual Reference Library
  • Infotrac Newsstand
  • Science in Context

The enhancements will include improved accessibility and an improved experience for users on mobile devices. For more details, including screenshots and FAQs, visit

Posted by Service

An enhanced interface is coming to Recorded Books OneClick Digital!  On February 10th, 2015 at 11 p.m. Recorded Books will install upgrades to the OneClick Digital website. Patrons may be unable to access the resource for a short time during the installation. A notification will be placed on the resource site during this downtime.

The interface enhancements will include:

  • A new look and feel
  • Mobile-friendly design for easy navigation on a tablet or smartphone
  • Easier browse-by-genre options
  • Multiple search options
  • A new search results filter, allowing users to see the total number of titles in their search results
  • Easier patron account creation
  • New customization options for the “featured” section of the resource homepage

See this enhancement guide for details and screenshots of the new interface. Recorded Books is also offering library staff webinars to introduce the enhancements:

Posted by Service

The State Library of North Carolina is offering several new workshops this spring including all-new and updated NC LIVE Basics workshops, plus training support for the new NC LIVE resources with some "Quick & LIVE-ly" webinars! These workshops and webinars are led by North Carolina librarians and Master Trainers who know all the best strategies for using these resources with your patrons.

Please see this flyer for information and to sign up for these sessions, including a webinar on Films on Demand TOMORROW January 29th at 2pm
These great workshops and webinars will fill up fast so sign up today!

For more information about these sessions please contact Kelly Brannock, Continuing Education Consultant,

Posted by Service


To: NC LIVE Member Library Staff
Subject: Home Grown ebooks – Pilot project wrap-up and Next Steps
From: Jill Morris
January 26, 2015

A plan to continue the Home Grown program

NC LIVE is happy to announce that having now completed the pilot phase of the Home Grown ebook project, including purchasing the books, launching the platform, gathering feedback and assessing the results, the Home Grown ebook collection has now become a regular NC LIVE service that will continue to be offered to North Carolina libraries.

Unlimited simultaneous use access has been negotiated with all publishers through at least the end of 2015 (and in some cases beyond that period), and the intention is to extend that access for all Home Grown ebooks into future years.

Posted by Service

Within ebrary, users create title-level links by clicking the "Share Link to Book" button.  If this link is created within the library/on campus, a proxy prefix needs to be added manually so that the link will work for both IP-recognized and remote users. There is not currently an automated way of appending proxying information to these links, but this is an enhancement that is coming soon to ebrary.

To create permanent title links as an IP-recognized user (in the library/on campus): add the NC LIVE proxy prefix (or your local proxy prefix) before the ebrary title link:

For example,

To create permanent title links as a remote user (outside the library/off-campus): there is no need to modify the link. When you have logged in through NC LIVE or your local proxy, the "Share Link to Book" feature will generate a proxied link. The link will automatically work for both IP-recognized and remote users.

Posted by Service

OneSource, a new business resource for global company and industry information  is now available to North Carolina libraries to use as a database module within the ReferenceUSA database.

From within the OneSource database, patrons can find information on approximately 6.4 million global companies and industries. Industry and financial reports are printable and downloadable, however patrons will not be able to download lists of companies.

NC LIVE licensed access to OneSource for all North Carolina libraries as part of its 2015-17 licensing cycle.

Posted by Service

***UPDATE: As of 11:15am on 1/21/2015, this issue has been resolved. Please report any access issues to the NC LIVE Help Desk.***

Pronunciator is currently experiencing technical issues. Users see a "page unavailable" browser error when trying to access the resource. The vendor is working to resolve these issues as soon as possible. NC LIVE will update this post as soon as the issue is resolved. We apologize for the inconvenience to libraries and their patrons.

Posted by Service

***UPDATE 2/17/2015***

COUNTER-compliant title-level data for The New York Times and The Wall Street Journal will be available via the ProQuest Administrator Module, but the usage data for these titles will not be listed separately on NC LIVE’s usage reports.  These titles are now part of larger, aggregated databases that NC LIVE provides.

***Original Post***

January 2015 usage data for all NC LIVE-provided resources will be available on the NC LIVE Usage Reports page on February 15, 2015.  Beginning with the January 2015 data, member libraries will see several changes on the usage reports: