Library Staff Resources

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Patron Success Graphic Prototype

         A prototype of a patron success story graphic--new versions coming soon!

Patron Story Request Form

For a limited time, NC LIVE staff will create a set of patron story graphics for your library!

To test our upcoming library success story toolkit, NC LIVE staff will create patron story graphics for up to 20 member libraries on a first come, first serve basis through September 9th, 2016. This will allow us to make sure our toolkit is complete, and that NC LIVE is ready with some impactful patron stories to share when we launch the NC LIVE Impact promotional campaign.

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***As of 4:30pm 7/21/16, this issue has been resolved. If you encoutner any access issues please contact the NC LIVE Help Desk.****

Films on Demand may be inaccessible for some users. Libraries are reporting that users receive timeout errors when trying to access this resource. 

The vendor is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

AccessScience may be inaccessible to some remote users. The resource is requiring proxy servers to have an SSL certificate in order to authenticate to the resource. This change is preventing access to the resource for many locally managed proxies and for libraries whose users access NC LIVE resources via the nclive.org login page. Some libraries are also reporting certificate errors when accessing this resource from within the library.

NC LIVE is working with the vendor to resolve this issue. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

Update: 7/21/2016 - Oxford University Press stats have been added for June.

Update: 7/18/2016 - Bibliolabs stats have been added for May and June.

All NC LIVE usage statistics are now updated through June 2016, with the exception of data from ABC-CLIO, Bibliolabs, and Oxford University Press. We are actively working on obtaining this data.

Please let us know if you have questions about your usage data.

Posted by Service

Some libraries have reported that when viewing a PDF article on the ProQuest platform using the Chrome browser, the first page of the PDF appears to be blank.

ProQuest has informed NC LIVE staff that this problem is caused by a known issue with the latest version of Chrome. This problem is not specific to the ProQuest platform, and may appear in other resources and websites with integrated PDF viewers.

Users can successfully view all pages of PDFs by using a different web browser, such as Firefox or Safari, or by downloading the PDF and opening it on their computer or device.

NC LIVE will provide more information on this issue as it becomes available. Please report any other resource access issues to the NC LIVE Help Desk.

Posted by Service

Films on Demand is offering July webinars for library staff. Learn more about the collections and features, or learn how to customize the interface for your users through the Films on Demand Admin Portal. Please see below to register, or visit the NC LIVE page on the Train Station to see a calendar with all upcoming vendor webinars.

Posted by Service

On Saturday, July 9th, ProQuest will be performing critical system maintenance. The system maintenance is scheduled to begin on Saturday, July 9th at 10:00 PM and run until Sunday, July 10th at 12:00 AM.

During this window, the following resources will not be available via NC LIVE:

  • All ProQuest research databases (ProQuest Central, ABI-INFORM, etc.)

Users will be re-directed to a web page explaining the scheduled maintenance. If you have any questions please contact the NC LIVE Help Desk.

Posted by Service

***UPDATE: As of 1:30pm 6/27/16, this issue has been resolved. Please submit any access issues to the NC LIVE Help Desk.****

Discovery search boxes on the NC LIVE website may be inaccessible to remote users. Users are reporting that results from searches conducted through nclive.org search boxes return errors.

NC LIVE and ProQuest are aware of this issue and are working on a resolution. We apologize for the inconvenience and will update this post with more information as it becomes available. While this issue is occurring, users should avoid the search boxes and instead search and access resources directly within NC LIVE databases.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

OneSource may be inaccessible for some users. Libraries are reporting that some users are seeing a "maximum concurrent user limit reached" error when accessing this resource.

The resource vendor is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service
Home Grown Ebooks Collection

New Titles Coming This Summer

The Home Grown Ebook Collection is growing! NC LIVE has purchased nearly 1,000 additional ebooks for this collection. These new titles were funded through generous donations from member libraries to the NC LIVE Foundation, combined with $25,000 in matching funds from NC LIVE's Annual Opportunity Fund. 
The titles were selected by a task force of member library staff and purchased from six North Carolina publishers: Algonquin Books of Chapel Hill/Workman, CrossRoad Press, McFarland, UNC Press, Press 53, and John F. Blair. Fiction and nonfiction titles were selected, including many 2016 titles by popular authors. NC LIVE has unlimited access agreements with these publishers, so every Home Grown Collection ebook title is always available, to every patron, anytime---no holds, no checkout limits, and no wait lists.