Library Staff Resources

Posted by Service

All NC LIVE usage statistics are now updated through January 2017, with the exception of data from Oxford University Press. We expect this data will be updated within a week.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

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Posted by Service

We have identified an issue with the NC LIVE site search (via Summon) where some links to results from the ProQuest Environmental Sciences Collection do not resolve properly, and show a "We're sorry, this journal is not currently available in full text via NC LIVE. Please contact your library for help locating this journal" error message. We have determined that Summon is displaying journal results from outside NC LIVE's holdings when found within this database. This does not affect other search results. To avoid confusion, we have temporarily removed this database from our Summon search. It can still be accessed and searched directly. We will add the database back to our Summon search when the issue is resolved.

The vendor is aware of the issue and is working to resolve the problem. We apologize for any inconvenience or confusion.

Posted by Service

All NC LIVE usage statistics are now updated through December 2016, with the exception of data from Oxford University Press and Morningstar. We expect this data will be updated within a week.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

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Posted by Service

**Update: The issue appears to be resolved for most NC LIVE users. Please let us know if you are not seeing access through the latest issue.***

CQ Magazine content from 2016 and 2017 may not be available for some users. The vendor is aware of the issue and working to restore access.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

Seasons Greetings!

NC LIVE Help Desk will be closed Monday, December 26 through Monday, January 2 to celebrate the holiday season.  We wish you all wonderful holidays!

As a reminder, NCknows will be closed:
Friday, December 23rd
Monday, December 26th
Tuesday, December 27th
Monday, January 2nd
Posted by Service

***Update 12/19/16 - Oxford University Press usage data is now available***

All NC LIVE usage statistics are now updated through November 2016, with the exception of data from Oxford University Press. We expect this data will be updated within a week.

As a reminder, many vendors have administrative modules available. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

Posted by Service
NC LIVE Thanksgiving Hours

NC LIVE will be closed Thursday, November 24 and Friday, November 25 for the Thanksgiving holiday.

Happy Thanksgiving!

Posted by Service

All NC LIVE usage statistics are now updated through October 2016, with the exception of the NC LIVE video views. The NC LIVE video views will be updated on Monday, Nov 21.

Posted by Service

***Update: ebrary support reports this issue has been resolved.***

ebrary may be very slow, or inaccessible, for some users.

The vendor is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

Updated 1 December: Recorded Books has implemented a solution that resolves the OneClickdigital remote login issue. To correct the issue, libraries managing their own proxy servers need to add the following line to EZproxy stanzas for Recorded Books/OneClickdigital: 

NeverProxy auth.oneclickdigital.com

Proxy servers managed by NC LIVE have been updated. We apologize for the inconvenience. Visit http://www.nclive.org/librarystaff/proxyinfo to see recommended versions of all stanzas.

Please contact us with any questions or continued problems.