Library Staff Resources

Posted by Service
NC LIVE Thanksgiving Hours

NC LIVE will be closed Thursday, November 24 and Friday, November 25 for the Thanksgiving holiday.

Happy Thanksgiving!

Posted by Service

***Update: ebrary support reports this issue has been resolved.***

ebrary may be very slow, or inaccessible, for some users.

The vendor is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

Updated 1 December: Recorded Books has implemented a solution that resolves the OneClickdigital remote login issue. To correct the issue, libraries managing their own proxy servers need to add the following line to EZproxy stanzas for Recorded Books/OneClickdigital: 

NeverProxy auth.oneclickdigital.com

Proxy servers managed by NC LIVE have been updated. We apologize for the inconvenience. Visit http://www.nclive.org/librarystaff/proxyinfo to see recommended versions of all stanzas.

Please contact us with any questions or continued problems.

Posted by Service

**Update: The vendor reports this issue resolved. Users may need to clear browser cache & cookies in order to load the site on first visit. Please report any ongoing issues to the NC LIVE Help Desk.

LearningExpress Library may be inaccessible for some users. Libraries are reporting that sometimes it takes a long time for the site to load and sometimes users are presented with a blank screen. This may happen in multiple browsers and on or off-campus.

LearningExpress is aware of this issue and is working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

***UPDATE 10/31/2016 11:20AM***Gale's resources are now fully functional.

Gale is currently experiencing technical difficulties with many of their electronic resources. They are working to resolve the issues now and will follow-up when resources are fully functional.

We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service

***Update 20 October 12pm***: ProQuest has implemented a solution that resolves this issue. An update to the Heritage Quest EZproxy stanza is required for libraries managing their own proxy servers (changes in bold):

T HeritageQuest Online
MimeFilter application/json .* javascript
U http://www.heritagequestonline.com
DJ persi.heritagequestonline.com
DJ heritagequestonline.com
DJ ancestryheritagequest.com
DJ search.ancestryheritagequest.com
DJ mfcreative.com
DJ c.mfcreative.com
DJ canary.mfcreative.com
DJ interactive.ancestryheritagequest.com
DJ mediasvc.ancestryheritagequest.com
DJ placepfx.ancestry.com
DJ ajax.ancestry.com
DJ archives.ancestry.com
DJ www.ancestry.com
Find search.ancestryheritagequest.com/cgi-bin/
Replace search.ancestryheritagequest.com.^H/cgi-bin/

Please direct any questions to the NC LIVE Help Desk.

* * *

Posted by Service

***Update 10/16/16*** Biblioboard and Oxford University Press usage statistics are now available.

All NC LIVE usage statistics are now updated through September 2016, with the exception of data from Biblioboard and Oxford University Press. Additionally, SIRS data is incomplete. We are actively working on obtaining this data.

As a reminder, many vendors have administrative modules available. Newly accessible as of September, Learning Express Library data is now available directly. You can use these modules to get your library's usage data directly from the vendor. Contact the NC LIVE Help Desk if you would like access to these modules.

If you have any questions regarding data definitions, please see our data definitions page.

Please let us know if you have questions about your usage data.

Posted by Service

Update: Access has been restored to Morningstar. Please contact us if you continue to experience problems with the site.

Morningstar pages are generating access errors stating "Permission denied" on some areas of the site.

The vendor is aware of this issue and working on a resolution. We apologize for the inconvenience and will share more information as it becomes available.

Please send any resource access issues or questions to the NC LIVE Help Desk.

Posted by Service
ReferenceUSA

ReferenceUSA offers weekly webinars on a variety of topics--and these webinars are open to both patrons and staff from any NC LIVE member library. Click below to register, and check out the NC LIVE page on the Train Station for more free webinars.

Live Q&A

Mondays, 4:00 p.m. Eastern --Click Here to Register

Do you have questions about what ReferenceUSA is or how to use the product?  Do you need answers?  We are here to help!  Bring your list of questions to this open question and answer session.  We look forward to answering all the questions you have.

Posted by Service

All NC LIVE member library staff are invited to register for upcoming NC LIVE resource webinars. These sessions are led by expert vendor trainers, and offer library staff the opportunity to get an in-depth overview of popular resources provided by NC LIVE. Register today by clicking on the links below. Visit the NC LIVE calendar on the State Library Train Station website to see all upcoming webinars, view archived webinars, and find self-paced learning resources for library staff.

Natural Medicines Overview

November 14th, 9 - 9:30 AM

December 8th, 2 - 2:30 PM

REGISTER HERE