Library Staff Resources

Posted by Service

Natural Medicines is the most authoritative resource available on dietary supplements, natural medicines, and complementary, alternative, and integrative therapies. This resource is useful for patrons, students, and healthcare practitioners looking for evidence-based health information.

In this half-hour webinar, library staff can learn more about the resources and tools included in Natural Medicines including evidence-based ratings of supplements, interaction and adverse effects checkers, and much more.

Register here for any of these sessions:

Monday, August 17th: 10:30 am, 2 pm, 4 pm
Tuesday, August 18th: 10:30 am, 2 pm, 4 pm
Wednesday, August 19th: 10:30 am, 2 pm, 4 pm
Friday, August 21st: 9:30 am

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

On Friday, August 7th, Literature Resource Center will debut a more intuitive interface, similar to Gale’s InfoTrac platform. The new interface will include:

  • Workflow tools and features such as search assist functionality, mobile compatibility, topic finder, term frequency graphs, and interface translation
  • Basic and advanced search options, including searching by keyword, full text, named author, volume, named work, series name, and more
  • More intuitive searching with search history and multiple result list sort options

The new platform change will happen automatically, and no library action is required. 

On August 7th, NC LIVE will update the NC LIVE direct link for this resource to send users to Literature Resource Center directly, instead of the Gale Artemis platform. This will allow libraries to take advantage of the new platform, and reduce end user confusion.

Posted by Service

Please consider participating in the State Library continuing education survey. The results of the survey will be used to plan for library staff training and educational opportunities over the coming year, including NC LIVE-related workshops. Please distribute the survey to ALL staff and colleagues at your library. Thank you!

The State Library and its Continuing Education Advisory Committee (CEAC) invite you to participate in a new Continuing Education survey.  The purpose of this survey is to collect information that the CEAC will use to recommend a continuing education plan for 2015-2016.  Your responses will help us identify the most important topics and set training priorities for the coming year.  The survey is anonymous, quick, and open to everyone in the NC library community!  

https://www.surveymonkey.com/r/CE_statewide2015

Posted by Service

The resources listed under in the SIRS Knowledge Source > Common Core Correlations section are currently unavailable. The error given is "Found: This document has been moved here." but the page does not redirect to the correct page. The SIRS team is working on this issue and we will update this post when we have more information.

Posted by Service

The following update is for libraries who use a local proxy server to access NC LIVE resources. All other libraries may disregard this message.

ProQuest has determined that the proxy stanza for HeritageQuest must be updated to correct an existing error with remote viewing of images. Please update your proxy config files to match the stanza below.

Title HeritageQuest Online
MimeFilter application/json .* javascript
U http://www.heritagequestonline.com
DJ persi.heritagequestonline.com
DJ heritagequestonline.com
DJ ancestryheritagequest.com
DJ search.ancestryheritagequest.com
DJ mfcreative.com
DJ c.mfcreative.com
DJ canary.mfcreative.com
DJ interactive.ancestryheritagequest.com
DJ mediasvc.ancestryheritagequest.com
DJ placepfx.ancestry.com
DJ ajax.ancestry.com
DJ archives.ancestry.com
DJ www.ancestry.com

***Update: libraries with EZproxy versions older than 5.7 have reported that this stanza does not enable viewing census record images. We are investigating workarounds for libraries unable to upgrade.***

If you have any questions, please contact the NC LIVE Help Desk.

Posted by Service

***Update: As of 5:37pm on 7/13/15, this issue has been resolved. Libraries that use local proxies for remote access need to update their proxy stanza for HeritageQuest.***

Images in the HeritageQuest resource, including census record images, are currently unavailable to remote users. Users outside of the library will see the message "Oops, we are unable to retrieve the image, please try again later."

NC LIVE staff are working with ProQuest to resolve this issue. We apologize for the inconvenience to library users. We will update this message when this issue is resolved.

If you have any questions or encounter any errors in NC LIVE resources, please contact the NC LIVE Help Desk.

Posted by Service

The final day for access to OCLC resources via NC LIVE is June 30, 2015.

Beginning on July 1, NC LIVE direct links to OCLC resources will display a "resource expired" message, with the exception of the direct link for WorldCat, which will redirect the free public worldcat.org website. 

Libraries who have subscribed to WorldCat Discovery will need to update their links. If you are a WorldCat Discovery subscriber and have questions about how to link to the resources you have subscribed to, please contact your OCLC representative.

Please contact the NC LIVE Help Desk if you have questions.

Posted by Service

Memo
From: Jill Morris, Interim Executive Director, NC LIVE 
To: NC LIVE Member Libraries

Home Grown Ebook Update and Summer Pledge Drive Information 

Last August, NC LIVE launched the Home Grown eBook Collection as part of a pilot project to test a number of models for funding and acquiring new ebook content directly from NC-based publishers. This year, we're happy to announce that we'll continue in this effort, with the launch of a new summer pledge drive and interface updates coming soon.

Posted by Service

Error Message when Emailing Articles within ProQuest Databases

Users sometimes see the error message "communication with the server failed" when trying to email articles out of ProQuest databases. To prevent the error, users must enter both a name and an email address in the email form. ProQuest is aware of this issue and is working to correct it. 

Films on Demand TItle URLs Fail in Microsoft Office Products

Films on Demand is working with Microsoft to correct this issue. Please see this Films on Demand help center page for details and potential workarounds to use until the issue is corrected.

The above issues were discovered thanks to member library reports to the NC LIVE Help Desk. Please contact the Help Desk with any questions, problems, or feedback.

 

Posted by Service

Oxford Reference Online Premium Usage Statistics Delay

Oxford University Press has notified NC LIVE staff that usage statistics for Oxford Reference Online Premium are not currently available by the NC LIVE usage report deadline of the 15th of the month. NC LIVE will add the usage statistics for this resource to library usage reports as it becomes available, but libraries should anticipate a delay each month. 

Natural Medicines Usage Statistics Unavailable for May 2015, Undercounted for April 2015

Natural Medicines has notified NC LIVE that due to a technical issue, library usage statistics were not collected for this resource during part of April 2015 and all of May 2015. The data is not recoverable. This issue has been resolved and usage statistics for June will be available July 15th.

OneSource Usage Statistics Not Yet Available