Earlier today, EBSCO was reporting problems with intermittent access from multiple locations. They have fixed the issue and access is now restored. Information about this issue is here: http://support.epnet.com/support_news/detail.php?id=534&page=1.

As a result of a release of EBSCOhost that went out yesterday, customers are still seeing application level errors when trying to print, email or save records from the MyEBSCOhost folder. EBSCO is currently working to resolve these problems.

We're very sorry for any inconvenience. Please don't hesitate to contact us with questions.

Morningstar training session for your patrons:

Christine Benz, Director of Personal Finance at Morningstar, will present "Rebalance Your Portfolio for 2010 in Just 30 Minutes." The webinar will take place on December 16th, at 4pm Eastern Time.

Participants can listen to the broadcast over the web, through their computer audio, rather than having to dial in over the phone.

To register for the webinar, simply send an email to librarytraining@morningstar.com. This can be accessed from any computer, so please pass along the information to your patrons and colleagues who may be interested. Morningstar is also happy to provide staff and patron web training for your library.

Log-in details: https://www.livemeeting.com/cc/gc_pro_namewreg_morningstar/join?id=Portfolio&role=attend

Morningstar experienced some technical difficulties during the last week of October 2009. Some IP addresses were unable to be tracked, which means libraries may have a lower number of pageviews.

This problem did not affect remote access statistics, only the activity of Morningstar Investment Research Center users who were IP authenticated. The issue has now been resolved. We apologize for any inconvenience this may cause.

Due to a change NC LIVE made in IP addresses over the weekend, remote users may experience technical problems when accessing the following NC LIVE databases:

• Alexander Street Press
• Chadwyck-Healey
• Greenwood/ABC-CLIO
• infoUSA - ReferenceUSA
• Morningstar
• OCLC CAMIO

We are working with vendors to resolve these access problems as quickly as possible. We appreciate your patience as we resolve these issues.

If you have questions, please feel free to call us at (919)513-0451 or email help@nclive.org. Thank you and we apologize for any inconvenience!

Remote users have encountered problems when trying to search within ReferenceUSA. When selecting a database, the user is not forwarded to a search screen as expected, but is instead sent to "More Information" about the database.

This is a known problem and we are working to resolve the issue with ReferenceUSA. We will post new information as we have it. Please contact the NC LIVE Help Desk at (919) 513-0451 if you have questions.