Frequently Asked Questions - Common Questions from Library Staff

The easiest way to see if NC LIVE provides a specific journal, magazine or newspaper is to use our Search by Title feature.

Search by Title allows you to search by exact title or by keyword in a title to locate journals, magazines, and newspapers available in our collection.

NC LIVE staff are happy to visit your library during a staff meeting or staff in-service day. We can discuss NC LIVE and provide an overview if resources of interest to your staff. For more information on NC LIVE staff library visits, please see the Outreach Program page.

The NC LIVE tab on the State Library Train Station also provides many resources for member library staff. Staff can register for vendor-led webinars on specific NC LIVE resources, view archived webinars, watch short video tutorials, and download step-by-step guides.

 

Yes, NC LIVE has created a system of direct links to each of our vendors and databases. You will find more information on our Direct Links page.

Yes! We offer the NC LIVE logo in a variety of formats for use on your library's web site or in other promotional materials. You can find them on our Promotional Materials Directory page.

A sample configuration file is available here. Contact the NC LIVE Help Desk if you have any questions about setting up your proxy.

Many features in the ProQuest interface can be customized to suit the needs of your library. For example, you can opt to default to an advance search screen, or to search only full-text materials. The NC LIVE Help Desk would be happy to discuss customization options.

Yes! Public performance rights are provided to NC LIVE member libraries, provided the library or any other exhibitor does not charge an admission fee or derive monetary gain.

In addition, teachers and students in all North Carolina public and charter schools are welcome to access the NC LIVE Video Collection from their schools, as NC LIVE has licensed the necessary rights.

NC LIVE provides records for most of the videos in the NC LIVE Media Collection, as well as some other NC LIVE resources. You can find the records here:

http://www.nclive.org/librarystaff/marcrecords

NC LIVE makes available vendor-provided usage statistics for NC LIVE resources, organized by library and by COI (community of interest). You can access these reports here.

NC LIVE provides title lists for some of our resources. View our available title lists.

While NC LIVE is not formally affiliated with NC WiseOwl, which is run by the North Carolina Department of Public Instruction, the two organizations work closely together. In early 2009, NC LIVE opened its video collection to the state's public and charter schools for in-school use.

For more information visit the NC WiseOwl homepage.

NC LIVE is generously supported by the General Assembly and the citizens of North Carolina.  Libraries who are members of the North Carolina Independent Colleges & Universities pay their portion of NC LIVE costs directly to NC LIVE.  Past support for some of the Independent College and University libraries has been provided by The Duke Endowment and The Cannon Foundation.

The role of state funding for NC LIVE is to level the playing field so that rural isolation, community or institutional financial constraints, and limited local library resources are not barriers to accessing information.

Funding for NC LIVE depends on the General Assembly. Contact your local representatives to encourage continued support. To locate the representatives in your area, visit the General Assembly's web page.

At one time, NC LIVE statistics measured the use of NC LIVE direct database links. This approach did not provide detailed usage statistics, and for many of our libraries (including every library with a proxy server), these "gate count" statistics are not accurate.

NC LIVE now provides statistics for individual resources that includes the number of sessions, searches, and full-text views for each resource.

In the future, we'll seeking more input on what statistics are most important to you and your library. If you have feedback about NC LIVE statistics or ideas about how our statistics could better work for your library, please contact the NC LIVE Help Desk.

Titles in the Home Grown eBook Collection are always available to any library user--with no waiting and no limits. That means there is no need for a holds list, checkout limits, or returns.

For the best experience, NC LIVE recommends accessing the Home Grown eBook Collection using the latest version of Google Chrome or Safari. These browsers are both available as a free download. You can still access the collection in other browsers, but you may encounter technical issues.

Reading a book in your browser is easy, and you don't even need to create an account. Simply select the book you would like to read and click on "Read" from the menu beside the book cover. On your computer, you can turn the pages by clicking on the arrows in the upper right corner. On a touchscreen device, simply swipe to turn the page.

If you have an iPad or an Android tablet, you can download a title to read it offline. The BiblioBoard Library app is available for iPad®, Kindle Fire HD®, Nexus tablets® and Galaxy Tab® (4.0+) mobile devices.
Step 1: Visit the BiblioBoard website using the Home Grown eBook Collection link.
Step 2: Click on the yellow "Tablet" link in the upper-right corner.
Step 3: Create your own user account.
Step 4:  Download the appropriate app and login using the account information created in step 3. There are two Bibiloboard apps in the App Store; be sure to select "Biblioboard Library." Where the app asks you to select your library's name, select "none" and log in with the user account you created.

Most NC LIVE ebooks have no holds and no simultaneous user limits, but a few collections do have limitations.

Collection Usage limits
ebrary  Unlimited users
Home Grown ebook Collection Unlimited users
One Click ebooks  Unlimited users for classic titles; 1 user at a time for contemporary titles
eBooks on EBSCOhost
Maximum of between 1 and 10 users, depending on the title. Newer titles allow ofr more users.
Gale Virtual Reference Library  Unlimited users
LearningExpress Library Unlimited users
MyiLibrary
Maximum of three users per title for viewing and downloading
Open Library
One user at a time for every title

Because the nclive.org search boxes search multiple databases at once, sometimes there is a problem connecting you to the article you want. You can usually still find the article if you search the database directly. Take a look at our Search Troubleshooting page for more help.

Two sections of NC LIVE have language translations available. The first is a collection of two consumer health resources (from the US government), which we link to from the Health Portal (health.nclive.org). You can get directly to those resources here: http://www.nclive.org/browse/salud

Additionally, all of the ProQuest research databases have a "languages" link at the top right.  Selecting a different language will change the interface language, but not the the language of the content of articles.  Any HTML article in ProQuest can be translated into one of many languages; however, this is a machine-produced translation, and so provides basic content information but is not a proper translation.

The DAISY digital format helps people who have challenges using regular printed media. There are two types of DAISY eBooks on Open Library: open and protected. Open DAISY can be read by anyone in the world on many different devices. Protected DAISY (with the lock icon) can only be opened using a key issued by the Library of Congress NLS Program.

EBSCO ebooks that are being viewed in the browser can be “closed” and immediately made available to other users, by clicking the Result List, New Search, Back, or Exit links in the eBook Viewer.

To check-in an ebook from Adobe Digital Editions 2.0 before the checkout period has expired:

1.    Open Adobe Digital Editions on your computer.
2.    On the Bookshelves screen of Adobe Digital Editions, right-click the cover of the eBook you would like to check-in and select Return Borrowed Item.
3.    Click the Return button to confirm you would like to return the eBook.
4.    The ebook is checked in and removed from your Bookshelves view screen and is available to other patrons.

To check-in an ebook from the Bluefire app in Grid View:

  1. Tap the thumbnail image of the eBook cover in the grid.
  2. Tap the Contents button in the menu on the bottom of the screen.
  3. Tap the Item Info button.
  4. Tap the Return Item button.
  5. The ebook is checked in.

To check-in an ebook from the Bluefire app in List View:

  1. Tap the arrow to the right of the eBook title in the list.
  2. Tap the Return Item button.
  3. The ebook is checked in.