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Planned NC LIVE Service Outage, Sunday, Nov. 6, 4:00-7:00 AM

03 Nov 2011
Posted by Service

This weekend, NC LIVE is planning for a scheduled service outage on Sunday, November 6th between 4:00 am and 7:00 am EST. Please note, this is also the same day we will set our clocks back one hour as Daylight Savings Time ends. During this time, NC LIVE will work with our service provider (MCNC) to transition to new hardware that is designed to strengthen our technical infrastructure.

Between 4:00 and 7:00 am, NC LIVE's online videos will be unavailable from the Video Collection site (http://media.nclive.org). This downtime will impact all library locations. Video service should be fully restored to all by 7:00 am on Sunday.

In addition, some remote patrons will lose access to all NC LIVE resources shortly after 6:00 am as we transition our proxy services to new hardware. This change will only impact remote library users who use NC LIVE login methods. If your library maintains its own institutional proxy services your patrons will not be impacted. To begin using NC LIVE resources again after this change has been completed, impacted patrons will simply need to login again any time after 7:00 am, at which point access should be fully restored to all services.

Please share this information with colleagues. We'll post any additional updates and information to our Library Staff blog here: http://nclive.org/librarystaff

Thank you,
The NC LIVE Staff