Service Alert: Heritage Quest images not loading

13 Mar 2017
Posted by Service

Update: This issue has been resolved with an updated EZproxy configuration stanza for HeritageQuest. No further action is required for libraries using NC LIVE Hosted Proxy or other NC LIVE authentication (library cards or passwords). Libraries managing local proxy servers should review Heritage Quest image loading (for example, check if census images are loading properly without error messages) and update their proxy stanza if necessary with the recommended stanza below. Some versions of EZproxy may not require an updated stanza.

Title HeritageQuest Online
MimeFilter application/json .* javascript
URL http://www.heritagequestonline.com
DJ ancestrylibrary.proquest.com
D proquest.com
D ancestry.com
D ancestrylibrary.com
D fastly.net
H spdcrv.global.ssl.fastly.net
H search.ancestrylibrary.com
H search.ancestryheritagequest.com
H interactive.ancestryheritagequest.com
HJ spdcrv.global.ssl.fastly.net
HJ search.ancestrylibrary.com
HJ ancestrylibrary.proquest.com
DJ ancestry.com
DJ ancestrylibrary.com
DJ fastly.net
HJ a1356.g.akamai.net
HJ ancestrylibrary.112.2o7.net
HJ ancestrylibrary.custhelp.com
HJ ancestrylibrary.proquest.com
HJ c.mfcreative.com
DJ canary.mfcreative.com
HJ img.rootsweb.com
DJ heritagequestonline.com
#DJ ancestryheritagequest.com
DJ search.ancestryheritagequest.com
DJ interactive.ancestryheritagequest.com
DJ placepfx.ancestry.com
DJ ajax.ancestry.com
DJ archives.ancestry.com
DJ www.ancestry.com
Find search.ancestryheritagequest.com/cgi-bin/
Replace ^Psearch.ancestryheritagequest.com^/cgi-bin/
Find https://mediasvc.ancestrylibrary.com
Replace http://mediasvc.ancestrylibrary.com

Please see our proxy configuration page for all recommended stanzas for NC LIVE resources.

Images, such as census records, are not loading in Heritage Quest, when accessing the database remotely via proxy. On-site access through library IPs is not affected.

The vendor is aware of the issue and we are working towards a resolution.

To report any access issues, please contact the NC LIVE help desk.