Strategic Outline

Mission Statement

NC LIVE provides North Carolinians with online library and information solutions that support their education, enhance statewide economic development, and increase their quality of life.

Vision

NC LIVE will be North Carolina's leader in designing and distributing innovative digital library services and information sharing tools that lead to personal and organizational success for end users.

Organizational Values

1. Reliability of Content & Services - NC LIVE resources will be of the highest quality in content and service delivery.
2. Strength through Common Ground - NC LIVE will provide resources that are commonly needed by all member institutions thereby raising the base level of intellectual resources available to all and delivering the greatest shared value.
3. Customization for Greater Value - NC LIVE will purchase, develop, and make use of resources that are customizable by and for member institutions to best meet local needs.
4. Partnership and Cooperation for Broader and Deeper Reach - NC LIVE will partner with individuals and organizations that share our mission, vision, and values.
5. Assessment for Continued Improvement - NC LIVE will promote an environment of evaluation and assessment in order to improve our products and services based on customer needs.

Strategy

Our strategy is to leverage the diversity of our members and our unique position as a statewide provider of knowledge services to acquire, partner for, develop, and distribute information and resource sharing solutions that are of value to the customers of public and academic libraries.

Outcomes

• Member library staff will be more aware of NC LIVE content, services, and tools.
• End-users will increase use of NC LIVE content, services, and tools.
• NC LIVE will decrease it per use costs of content, service, and tools.

Goals

1. Provide collections of high quality, highly marketable resources that enable end-users to achieve their goals while maximizing organization return on investment (ROI).
2. Deliver innovative products and services that expose customers to new content types, usage models, and integration methods.
3. Develop relationships with public and private organizations to raise awareness, expand service breadth and depth, and increase efficiency and cost effectiveness.
4. Develop flexible structures that support organizational growth and development.